ITEC Achieves ISO 20000 Certification

A significant milestone in our commitment to delivering first-class IT services and exceptional customer experiences

During the ISO 20000 certification process, we had to undergo an extensive and comprehensive auditing process. We had to provide evidence for all ten parts or clauses of the standard to show we met the necessary requirements.

By providing documentation such as service management policies and proof of documented processes, we demonstrated how we carry out work and showed that we follow best practices and meet the needs of the standard.

But what is ISO 20000 certification, and what does it mean for us and our customers?

What is ISO 20000 certification?

ISO 20000 is the international standard for IT Service Management (ITSM). It is published by the International Organisation for Standardisation (ISO) and the International Electoral Commission (ICE). As an international standard, it is recognised around the globe, which is why being awarded ISO 20000 certification is a significant accomplishment for us. ISO 20000 provides the framework and methodology to help better manage ITSM and follow best practices.

What does the certification mean to our clients?

The ISO 20000 certification demonstrates our unwavering commitment to providing our clients with the highest quality IT services, consistent delivery and proactive problem-solving approaches. It reinforces our position as a reliable and trusted technology partner for our valued customers.

Having ISO 20000 certification means that our customers can trust us to deliver the best IT services and can be confident that we will provide an exceptional customer experience. The benefits of ISO 20000 certification for our clients include:

• Improved service quality and reliability

• Increased customer satisfaction and loyalty

• Streamlined processes and enhanced efficiency

• Greater transparency and accountability

• Reduced risks and increased business resilience

And this milestone is just the beginning! As we forge ahead, we remain committed to driving innovation, leveraging technology advancements, and elevating our service levels to even greater heights. With ISO 20000 at the core of our ITSM practices, we are confident in our ability to meet and exceed our clients' evolving needs and expectations.

Work with us

We are proud of this accomplishment and excited about the opportunities it brings. Thank you to everyone who has been a part of this journey – our amazing team, supportive clients, and all stakeholders. Together, we will continue to shape a future of excellence in IT service management.