Paris Smith realises up to 90% time savings automating large data sets
As their Xerox® Managed IT Services provider, we introduced Paris Smith to Smartbox.ai and helped develop a new and innovative response to complex Data Subject Access Requests (DSARs).
About the Client
Established in 1818, Paris Smith is a law firm that offers a range of legal expertise to several longstanding clients. They provide clear-sighted advice, insights gleaned from careful listening and an empathetic understanding of their clients’ situations and needs.
Paris Smith provides the full range of legal services to businesses, organisations and individuals. The law firm’s purpose is to help its clients thrive, and to navigate the challenges and opportunities life throws.
The Challenge
Required a solution to respond to complex and timely DSARs
In response to client requests, the law firm wanted to launch a product to help its clients respond to complex and timely DSARs. Typically, DSARs contain large amounts of sensitive data that needs to be reviewed and, in most cases, redacted, particularly if it relates to a person other than the requesting subject.
Using paralegals and lawyers for the review and redaction process can be time-consuming and expensive. Paris Smith wanted to leverage innovative technology to solve this complex problem.
The Solution
Leveraging technology for an innovative solution
The law firm needed a technology solution that was capable of automatically detecting third-party personal and sensitive data and enabling advanced redaction across an entire dataset. Having the criteria, Paris Smith turned to their Managed IT Services provider, ITEC, a Xerox Business Solutions Company, to help with the search.
ITEC introduced Paris Smith to Smartbox.ai and after a review and selection process, Paris Smith chose Smartbox.ai as their DSAR technology partner.
The Result
Up to 90% time saving automating large datasets
Using Smartbox.ai’s array of AI powered features, each specifically designed to ease the DSAR headache, Paris Smith has cut DSAR processing times by up to 90%. This is partly down to Smartbox.ai’s ability to reduce DSAR datasets by 95-99% by automatically removing duplicated data and email threads.
Having understood their DSAR challenges, Paris Smith initially positioned Smartbox.ai to assist with and streamline the internal process. However, this soon developed as an opportunity for the firm to establish a DSAR offering ‘as a service’, and things have flourished from there.
The Challenge
Paris Smith wanted to respond to client requests for a solution to deal with DSARs
They wanted to leverage technology to solve the complex problem of DSARs
The solution needed to automatically detect third-party personal and sensitive data and enable advanced redaction
The Solution
As the law firm’s Managed IT Services provider ITEC, a Xerox® Business Solutions Company, articulated their needs to Smartbox.ai who rolled out a technology-assisted solution to help address DSARs
The Result
Paris Smith in partnership with Smartbox.ai and ITEC was able to establish a DSAR ‘as a service’ offering
Cut down data volumes by as much as 95-99%, depending on collection processes and filtering requirements
Up to 90% time saving automating large datasets
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