Taking IT to New Heights at Cornwall Air Ambulance
Find out how ITEC’s Technology Managed Service has helped this fast-growing charity improve efficiency, enhance security and gain peace of mind.
About the Client
Cornwall Air Ambulance delivers vital emergency medical treatment in minutes to patients across Cornwall and the Isles of Scilly. It has two helicopters (with plans to buy a newer, faster model) and a team of pilots, paramedics and doctors. It does not receive any government support for its 800 life-saving missions a year and its £3 million running costs. Instead, the charity relies on funds raised from donations and its six charity shops across the local area.
The Challenge
A complete overhaul
Devoted staff and volunteers are the beating heart of Cornwall Air Ambulance – and they count on effective IT to get their jobs done well so that lives can be saved. The charity had outgrown their old, one-man-band IT supplier and were ready for ITEC’s Technology Managed Services and all the support and expertise that come with it. But digitally transforming a headquarters with tens of staff and six charity shops spread across a large county was a major undertaking. Luckily, it’s all part and parcel of the ITEC service.
"ITEC listened to what we wanted, understood what we needed, and came up with a plan."
The Solution
Out with the old, in with the new
ITEC created a bespoke plan for digital change. This included backing up all IT infrastructure and other measures to secure and protect the organisation’s email and servers. Wi-Fi and hardware was updated across the board and the organisation was introduced to the print benefits of Technology Managed Services. Day-to-day tech support was stepped up and the team gained 24 hour access to a 120-strong team of IT experts. An IT roadmap to outline the tech strategy for the coming years, helping budget and to future-proof the organisation, was also part of the overhaul.
"Getting our infrastructure properly secured has given us peace of mind."
THE RESULTS
Reaching new heights
Thanks to Technology Managed Services from ITEC, Cornwall Air Ambulance now has a reliable, functional, dynamic IT infrastructure that is secure and ready to handle anything. With ITEC’s army of experts on hand 24/7, the charity has a cost-effective, complete solution that has freed up time and energy for tackling more pressing projects - like raising £7 million to buy a new helicopter.
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