MANAGED IT

In house IT teams can be expensive and chronically under resourced. By outsourcing your IT to ITEC, you get access to technical analysts who specialise in the specific solutions you need, not to mention the biggest team of field engineers around. We can take on anything up to 100% of your IT requirements, from strategy creation through to support.

The ITEC Help Desks based in Bristol, Wimborne and Plymouth are open for calls 12 hours a day, seven days a week. If your issue can be solved remotely, our IT team will fix any issues from a distance, without disturbing your internal IT team. If required, your tickets get escalated in no time as ITEC Engineers are on call for emergencies 24/7, 365 days a year.

ITEC has nationwide capability supported by powerful local presences. With local teams of support engineers based throughout the South West, London and Manchester, support is never far away, and we are always willing to travel to provide more support further afield.

We recognise that every organisation is different and so our IT support packages are completely tailored to you and your requirements. We take the time to fully understand you requirements and draw up IT solutions to fit them. As time goes on and your business changes, your support package can too.

Do you have full control of all your devices, hardware, software and applications across your organisation? That’s a long list! ITEC audits your assets to grant you full visibility, then we draw on our years of experience to provide strategy to consolidate, helping you streamline costs and resources.

Have you got a plan for if there’s a major fire on your premises? What about a break in? ITEC offers the only Business Continuity Suite south of Bristol. Fully equipped with desktop computers, printers, phones and even a kitchen, you can be up and running in our facility straightaway. We redirect the phones and you access all your cloud applications—your business needn’t suffer.

Threats are multiplying every day. Security needs to be at the forefront of strategy, not an afterthought. We design for security and provide disaster recovery options. 24/7 monitoring enables us to detect threats before they occur and penetration testing helps us rigorously test security measures by simulating a cyber attack. These steps can help organisations meet the criteria for Cyber Essentials Plus, ISO Governance and GDPR.

Organisations are undergoing huge changes and technology is reinventing the workplace. It’s crucial that your strategy reflects your business goals and compliments your existing infrastructure. Our Technical Analysts deep dive into your setup, requirements and goals to design a bespoke solution destined for success. We do the hard work at the beginning to ensure an easy life for you later on.

ITEC expertise spans a huge array of IT solutions including networking, storage, unified communications, security, applications, mobility and much more. Due to our range of clients, we deal with this variety on a daily basis. Our 30 years experience means that whatever your business challenge is, we’ve probably seen something similar before (and learned from our mistakes). No challenge is too big or obscure for the ITEC IT team. You’ve got this.