ITEC HELP DESK
WHEN YOU NEED US
THE ITEC
HELPDESK
IS THERE
WHEN YOU
NEED SOMEONE
When you need IT Support or Managed Print Support, the ITEC Help Desk is at your beck and call. Open between 7AM and 7PM every day, our highly trained staff make sure you get the support your organisation needs, in and outside of traditional working hours.
With the ITEC Help Desks located in Bristol, Plymouth and Dorset, you’ll hear a local voice when you call. They know your community and organisation inside out, and they give you bespoke IT Support and Managed Print Support that amplifies your uniqueness.
Training
Benefiting from ITEC's excellent relationships with our vendors, the ITEC Help Desk is operated by highly trained members of staff. They're in the loop with the latest developments and always on the lookout for future technology insights. Simply put: they know the support you need.
Escalation
With a couple of quick questions, the ITEC Help Desk will steady your organisation to escalate your ticket to an ITEC Engineer. With this tactic, we enable your organisation to stride towards your goals with minimal disruption. The right IT Support and Managed Print Support delivered fast.
Remote Support
IT Support doesn't have to be done onsite. The ITEC Help Desk is operated by experts and with remote support and your permission, they can access your network and get you towards your goals. We decrease your downtime and can offer efficient support that makes sure your technology drives you onward.
GET SUPPORT DRIVING YOUR ORGANISATION FORWARD
ITEC is not arrogant or dogmatic.That's why solutions we've adopted have always come out of in-depth discussions between ITEC and ourselves.
ITEC delivers several services to our business but the common threads running through every aspect of the partnership are a deep understanding of our business,combined with truly excellent customer service.
ITEC isn't just a supplier, they are a partner in our business. Having ITEC on our team means less downtime of software and hardware, easier to use applications and telephony, which bears out in better treatment for Smile Together patients.
Bringing ITEC on board has enabled us to grow in the confidence that the team are always there to provide the right IT support, and ready to help us upgrade our systems when the time comes.
Our great relationship with ITEC has been the key to the success. ITEC have always delivered a great service and support. When they say they are going to do something, they do it. And bringing ITEC on board has helped us achieve our mission to find a secure and cost effective print solution that is fully integrated.
ITEC does and will play a massive part in our support services to our end users going forwards.
