The ITEC Account Managers look after you and keep in touch to see how your technology is performing, and how they can help you fulﬁl your daily outcomes. They ensure your relationship with ITEC yields the best possible results for you and your organisation.
Your Account Director prepares for your future. They think steps ahead, and focus on the bigger picture. Where will your business be next year? Where will your business be in 20 years? The ITEC Account Directors help you strengthen your technology strategy, so your organisation confidently strides forward.
From first contact to beyond installation, you're assigned an Account Manager. They are the person you talk to every time you call, they arrange review meetings and they check the performance of your hardware and software. One person. One partner. All the time.
ITEC Account Directors have knowledge forged from experience and have worked with our partners and industries for years. They help you thrive because they know how to prevent the mistakes that damage your business. Your Account Managers are highly trained and solve minor issues without the need of an ITEC Engineer.
ITEC Account Directors and Account Managers proactively stop problems by using their training and resources. They ensure a smooth partnership by analysing your usage and recommending preventative solutions. With access to ITEC's technical minds, they escalate and resolve issues fast.
ITEC is not arrogant or dogmatic.That's why solutions we've adopted have always come out of in-depth discussions between ITEC and ourselves.
ITEC delivers several services to our business but the common threads running through every aspect of the partnership are a deep understanding of our business,combined with truly excellent customer service.
ITEC isn't just a supplier, they are a partner in our business. Having ITEC on our team means less downtime of software and hardware, easier to use applications and telephony, which bears out in better treatment for Smile Together patients.
Bringing ITEC on board has enabled us to grow in the confidence that the team are always there to provide the right IT support, and ready to help us upgrade our systems when the time comes.
Our great relationship with ITEC has been the key to the success. ITEC have always delivered a great service and support. When they say they are going to do something, they do it. And bringing ITEC on board has helped us achieve our mission to find a secure and cost effective print solution that is fully integrated.
ITEC does and will play a massive part in our support services to our end users going forwards.