On entering a partnership with ITEC, you get an intelligently designed business communications solution that lets your staff connect from anywhere and frees them from their desks. You get a partner who you can rely on for years to come.
Unified Communications combines all communication methods into one service: voice, video, text, chat, meetings and collaboration. Modern businesses rely on modern communications methods with seamless connections. For IT teams, on-boarding and system management gets streamlined and employees get the consumer-grade user experience they crave.
Migrating to the cloud or strengthening your on-premise solution—ITEC Analysts review your current setup and your business goals to advise on and design the infrastructure required to support your business communications strategy. We look at your requirements today, but also five or 10 years into the future to ensure your connection is crystal clear every time.
We invest time in you, and train your staff on how to use their new business communications technology. No more complications when setting up a conference call or failing to reach people when their out of the office. Excellent training comes as standard with ITEC Technology Managed Service.
Got workers on the road? Give your workers the same communications experience, wherever they are. Advanced mobility options include desktop, web interface and mobile applications, presence indicators, advanced conferencing and even CRM integrations—available on all your devices. By syncing your company directory with your business phone system, mobile workers have all their colleagues’ info at their fingertips.
Not set up for a modern business phone system? The ITEC Analysts are able to create a structured cabling system which provides a comprehensive telecommunications infrastructure. Usually a barrier to progress, the ITEC team can get your system ready for migration in just one day.
One of the biggest headaches of moving phone systems is the downtime and delay in numbers being ported over. Number porting comes as standard with ITEC and we make sure the transition works in such a way that ensures your organisation doesn’t miss a beat. Need an out of hours migration? We’ll sort that for you.
ITEC's support doesn’t stop once installation is complete. By entering a Managed Service partnership with ITEC, your organisation gains an excellent support package. The ITEC Helpdesk is available 12 hours a day, seven days a week, and most issues are resolved remotely. When bigger projects are running, ITEC can offer in-house support on either a one-off or ongoing basis.
Prepare for the worst with a failover connection to the ITEC Data Centre to ensure your phones will keep ringing even if there is a problem with your network. The ITEC Data Centres are ISO27001 and Cyber Essentials certified, police backed alarmed, under 24 hour security patrol and powered with dual UPS generators.
As one of the leading provider of Managed Connectivity services, we have measures in place to ensure you’re always connected. ITEC proactively monitor your network, detecting problems and raising the alarm, allowing ITEC engineers to solve issues before negative impact is felt. Analytic platforms allow us to capture an overview of your network so that we can adjust and optimise performance.
ITEC works exclusively with Mitel, a world leader in Unified Communications and the only vendor placed in all five Gartner Magic Quadrants for business communications.
Mitel’s mission is to deliver solutions that enable customers to securely communicate and collaborate from anywhere, on the devices and applications of choice. This mission fits perfectly into the ITEC vision of Powering the Future. Together we deliver technology that fosters smarter environments for our clients.