IT leaders today are not simply faced with the challenges of keeping the IT functioning, but are actually responsible for keeping the business itself up and running. IT has shifted from a support function to a revenue generating business stream. Luckily, ITEC provides full IT support as part of our Technology Managed Service.
ITEC can implement remote working in your business, transforming your office into a hybrid workplace.
With ITEC's IT support, you can energise your team members and make them mobile as they can work from home, a cafe or at an offsite business meeting with ease.
In house IT teams can be expensive and chronically under resourced. By outsourcing your IT to ITEC, you get access to technical analysts who specialise in the specific solutions you need, not to mention the biggest team of field engineers around. We can take on anything up to 100% of your IT requirements, from strategy creation through to support.
The ITEC Help Desks based in Bristol, Wimborne and Plymouth are open for calls 12 hours a day, seven days a week. If your issue can be solved remotely, our IT team will fix any issues from a distance, without disturbing your internal IT team. If required, your tickets get escalated in no time as ITEC Engineers are on call for emergencies 24/7, 365 days a year.
We recognise that every organisation is different and so our IT support packages are completely tailored to you and your requirements. We take the time to fully understand you requirements and draw up IT solutions to fit them. As time goes on and your business changes, your support package can too.
Do you have full control of all your devices, hardware, software and applications across your organisation? That’s a long list! ITEC audits your assets to grant you full visibility, then we draw on our years of experience to provide strategy to consolidate, helping you streamline costs and resources.
Have you got a plan for if there’s a major fire on your premises? What about a break in? ITEC offers the only Business Continuity Suite south of Bristol. Fully equipped with desktop computers, printers, phones and even a kitchen, you can be up and running in our facility straightaway. We redirect the phones and you access all your cloud applications—your business needn’t suffer.
Threats are multiplying every day. Security needs to be at the forefront of strategy, not an afterthought. We design for security and provide disaster recovery options. 24/7 monitoring enables us to detect threats before they occur and penetration testing helps us rigorously test security measures by simulating a cyber attack. These steps can help organisations meet the criteria for Cyber Essentials Plus, ISO Governance and GDPR.
Organisations are undergoing huge changes and technology is reinventing the workplace. It’s crucial that your strategy reflects your business goals and compliments your existing infrastructure. Our Technical Analysts deep dive into your setup, requirements and goals to design a bespoke solution destined for success. We do the hard work at the beginning to ensure an easy life for you later on.
ITEC expertise spans a huge array of IT solutions including networking, storage, unified communications, security, applications, mobility and much more. Due to our range of clients, we deal with this variety on a daily basis. Our 30 years experience means that whatever your business challenge is, we’ve probably seen something similar before (and learned from our mistakes). No challenge is too big or obscure for the ITEC IT team. You’ve got this.
We solve your IT pain points, yes. But more than this, we make you the champion of your own unique arena—help you conquer the challenges and create the future for your organisation.
You need an IT Managed Service Provider who cares about your personal success and the ambition of your organisation. When you enter a managed service partnership with ITEC, you get the top technical minds working together to make your IT strategy a success.
Our local engineers are ready for your call 24/7 and rush towards your problem and fix it as fast as possible on first instance.
They represent ITEC with expert knowledge, and quickly adapt because their in-house training is unrivalled. Best of all, they care. They’re passionate about making businesses run smoothly and helping their local community.
ITEC is not arrogant or dogmatic.That's why solutions we've adopted have always come out of in-depth discussions between ITEC and ourselves.
ITEC delivers several services to our business but the common threads running through every aspect of the partnership are a deep understanding of our business,combined with truly excellent customer service.
ITEC isn't just a supplier, they are a partner in our business. Having ITEC on our team means less downtime of software and hardware, easier to use applications and telephony, which bears out in better treatment for Smile Together patients.
Bringing ITEC on board has enabled us to grow in the confidence that the team are always there to provide the right IT support, and ready to help us upgrade our systems when the time comes.
Our great relationship with ITEC has been the key to the success. ITEC have always delivered a great service and support. When they say they are going to do something, they do it. And bringing ITEC on board has helped us achieve our mission to find a secure and cost effective print solution that is fully integrated.
ITEC does and will play a massive part in our support services to our end users going forwards.