An itec customer story

Raising Smiles with Smart Solutions

Find out how this community-focused company has undergone a digital transformation that has eliminated everyday issues and improved patient services…

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100 +
STAFF
13
locations
40,000
Patients

CHALLENGE

OUT WITH THE (VERY) OLD

When Smile Together was set up, it inherited out-of-date and ineffective IT provision that was holding it back. There was an ageing server running software that regularly failed. Each surgery was operating a different system as part of a ‘hotchpotch’ approach. Even the phones and PCs were struggling to cope with the workload. Combined, the issues were having a negative impact on patient services. Fresh thinking and smart solutions were well overdue. Enter ITEC’s Technology Managed Service.  

"Years of fudging solutions had created a complex web of interdependent systems and hardware. We needed an alternative approach."

- Nick Wills, IT & Information Governance Lead
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SOLUTION

BESPOKE TECH SOLUTIONS

The first step in the digital overhaul was to establish a hosted server environment with a private cloud to keep data and information secure. ITEC migrated all staff on to Office 365 and set up their email on their own exchange for improved security and reliability. A much improved phone system, designed for Smile Together’s specific needs, was set up and ITEC built a completely customised workflow to help the team achieve their mission more easily. It was a bespoke digital overhaul and part of ITEC’s Technology Managed Service.

"The solutions from ITEC mean less downtime of software and hardware, easier to use applications and telephony, which will bear out in better treatment for Smile Together patients."

- Nick Wills, IT and Information Governance Lead
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RESULTS

Delivering The Mission, One Smile At A Time

ITEC’s Technology Managed Service has transformed the way this community-focussed company does business – and vitally, how they help their patients. With ITEC on board, new applications have been designed and the whole process of how technology was used at the company has been reimagined, with impressive results.

Now, the technology they use works for them, instead of being a barrier to work.

 

ITEC_SMILE TOGETHER
BETTER SYSTEMS, NO EXTRA COST
INCREASED PRODUCTIVITY
IMPROVED PATIENT CARE

“We have found the ITEC team to be engaging and client focused. They are dedicated to finding a solution to problems. It’s been a marked departure from the negative, process-heavy days of our previous set-up.”

- Nick Wills, IT and Information Governance Lead

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