When Smile Together was set up, it inherited out-of-date and ineffective IT provision that was holding it back. There was an ageing server running software that regularly failed. Each surgery was operating a different system as part of a ‘hotchpotch’ approach. Even the phones and PCs were struggling to cope with the workload. Combined, the issues were having a negative impact on patient services. Fresh thinking and smart solutions were well overdue. Enter ITEC’s Technology Managed Service.
The first step in the digital overhaul was to establish a hosted server environment with a private cloud to keep data and information secure. ITEC migrated all staff on to Office 365 and set up their email on their own exchange for improved security and reliability. A much improved phone system, designed for Smile Together’s specific needs, was set up and ITEC built a completely customised workflow to help the team achieve their mission more easily. It was a bespoke digital overhaul and part of ITEC’s Technology Managed Service.
ITEC’s Technology Managed Service has transformed the way this community-focussed company does business – and vitally, how they help their patients. With ITEC on board, new applications have been designed and the whole process of how technology was used at the company has been reimagined, with impressive results.
Now, the technology they use works for them, instead of being a barrier to work.