With 60 branches across London, KFH’s printers needed to be reliable, cost-effective and efficient. The estate agent is well known for its exceptional service - but behind the scenes, its printers were letting the side down. More modern machines and a managed approach - including complete support - were needed to turn things around.
As a thriving estate agent, with busy lettings and block management departments, KFH needed to send thousands of letters and other documents every month. The trouble was, the system they had in place to do this was hugely labour intensive - and therefore far more expensive that it needed to be. ITEC stepped up to create a bespoke mailing solution.
All existing machines were replaced with modern MFDs (or multi-function devices). But installation of the new MFDs was just the beginning of ITEC’s partnership with KFH. Every branch has access to the ITEC Help Desk 12 hours a day, seven days a week, to help remotely with any print issues. The new machines are issued with the latest firmware and password protection to maximise security.
The new Hybrid Mail system means staff from any branch - even those working from home or outside the office - have access to a print driver on their network. After documents are simply ‘dragged and dropped’ into a digital folder, ITEC takes care of printing, sorting and posting them - delivering huge cost savings at the same time. The Hybrid Mail solution offers complete visibility and control - and it's encrypted for complete security, too.
Thanks to a bespoke combination of ITEC’s Technology Managed Services, KFH is now saving more than £25,000 a year on mailing compared to its old system. That’s on top of the employee time that’s been recouped - and redirected into things that can help the business thrive.
From manually stuffing envelopes to remembering to order new toner, ITEC has relieved the KFH teams of physical and mental tasks by digitising core processes - and provided next-level customer service at the same time.