An itec customer story

Cementing the Future for Maen Karne

Find out how ITEC helped this Cornwall concrete and aggregate specialist say goodbye to the fear of digital transformation and embrance a new IT system.

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150
STAFF
7
locations
2005
ESTABLISHED IN

CHALLENGE

WHIRLWIND GROWTH

Since launching in 2005, Cornwall-based concrete company Maen Karne has experienced rapid growth to become one of the most regular sights on Cornwall’s roads. With a one-man IT team doing a great job at supporting all the technical requirements for this growing company, the workload and expertise required to run Maen Karne today is beyond the means of one person. This challenge, combined with a lot of outdated, manual, paper-based processes, meant Maen Karne needed a local company to support its growth and connect the offices. As the largest technology company in the South West, ITEC stepped in as the premier IT Support company in Cornwall.

“Being overly dependent on just one person for our IT was a threat to our business”

- Ross Facey, Director
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SOLUTION

BESPOKE IT OVERHAUL

ITEC Engineers went straight to work and overhauled Maen Karne’s IT infrastructure and started the concrete company’s digital transformation. Listening to the needs of the customer, ITEC installed a new Mitel VoIP system so Maen Karne could analyse their customer phone calls and become number one for customer service. Wanting to limit the amount of business disruption, ITEC Account Managers and technical experts trained Maen Karne’s staff so they could feel confident in their new technology.

“We come across far more professionally, our phone systems are now much better and our capacity to handle calls has greatly improved”

- Ross Facey, Director
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RESULTS

A BUSINESS READY FOR THE FUTURE

ITEC’s Technology Managed Service has enhanced Maen Karne’s security and ensured they’re GDPR compliant. The upskilled staff have improved their productivity, benefiting from the speeded up and simplified processes. They’re no longer daunted by the technology.

2,000 CALLS
HANDLED A WEEK
enhanced professional image
improved day-to-day
life for staff

“I always feel that what ITEC offers us is what they would do if it was their own business”

- Ross Facey, Director

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