The business had no remote working capability, a particular challenge for flexible working as the business went into lockdown.
Sometimes customers couldn’t get through if someone was already on a call or they didn’t have signal, and the call would be lost.
In addition, the UK and US phone systems were not connected, making them vulnerable to failure, difficult to scale up and down, and becoming too much of a headache for the business.
Teamslink, a cloud-based solution was installed with a fully featured phone system that integrates with Teams, and is accessible from anywhere over the internet.
Users make and receive calls using the on-screen dial pad on their PC or laptop, via their mobile or using a desk phone as preferred in some communal areas such as the warehouse or dispatch area.
“It’s got the ability to be both an office phone system and a remote working solution well. We don’t need any additional bits of software.” Reuben Hall-Smith, IT Manager
There’s all the familiarity of Teams plus telephony in one platform. No additional hardware was required for desktop users and a single system across the three BGB sites, reducing the overheads involved with running two separate phone systems. The system also delivers a better user experience for staff and customers, and avoids lost calls. TeamsLink frees up IT time from training, deployment and system management with the reassurance of Xerox specialist support on hand if needed.