An itec customer story
STAFF
SQM Factory
Million Turnover
CHALLENGE
HUGE DEMAND, HIGH STAKES
As a technological business and a leader in its field, there’s no time to be slowed down by IT hiccups at KPM. However, the existing tech support team was overwhelmed and, as a result, not getting the best possible results. That’s when KPM brought in ITEC, as Technology Managed Service providers they could trust.
“We took our time to identify the right partner. We noticed straight away that ITEC listened and took the time to understand our requirements.”
SOLUTION
BESPOKE IT OVERHAUL
The first step for the ITEC Engineers was to put in place a stable network and robust wireless infrastructure across KPM’s Plymouth facility. The next priority was to introduce the business to server virtualisation, to help the in-house tech-support team proactively monitor and stay on top of issues as they arise. As part of its complete, bespoke Technology Managed service, ITEC also created a managed print solution to drive down costs and eliminate wastage.
“ITEC knows us inside out and that's invaluable. Their support has become an integral part of our business.”
RESULTS
Working Smarter, Not Harder
With ITEC’s Technology Managed Service in place, KPM has ongoing tech support they can count on, a progressive IT infrastructure they can trust and a managed print provider that truly understands the needs of the company.
