Fraser and Wheeler had an old-fashioned ISDN phone system in place which was causing time-consuming problems regularly. Cracks were also starting to show in the IT set-up, which wasn’t performing optimally or offering adequate security.
ITEC Engineers installed a new and much improved VoIP phone system, connected via broadband and hosted securely out of the ITEC Data Centre in Plymouth and linked to a cost-saving fixed-price monthly plan including unlimited calls and unlimited support.
The existing IT system was rebuilt with faster broadband, better security and based on a hosted system that would better support Fraser and Wheeler’s needs now - and into the future.
Migration to the new systems was carefully planned to minimise disruption and training was given to all staff so they could make the most of the support and service.
ITEC’s bespoke Technology Managed Service for Fraser and Wheeler has put an end to many wasted, frustrating hours previously spent trying to fix issues with the phones or computers.
The company now has the best available modern phones and secure IT systems, backed up by support from the army of ITEC experts available at the drop of a hat.