Devoted staff and volunteers are the beating heart of Cornwall Air Ambulance – and they count on effective IT to get their jobs done well so that lives can be saved. The charity had outgrown their old, one-man-band IT supplier and were ready for ITEC’s Technology Managed Services and all the support and expertise that come with it. But digitally transforming a headquarters with tens of staff and six charity shops spread across a large county was a major undertaking. Luckily, it’s all part and parcel of the ITEC service.
ITEC created a bespoke plan for digital change. This included backing up all IT infrastructure and other measures to secure and protect the organisation’s email and servers. Wi-Fi and hardware was updated across the board and the organisation was introduced to the print benefits of Technology Managed Services. Day-to-day tech support was stepped up and the team gained 24 hour access to a 120-strong team of IT experts. An IT roadmap to outline the tech strategy for the coming years, helping budget and to future-proof the organisation, was also part of the overhaul.
Thanks to Technology Managed Services from ITEC, Cornwall Air Ambulance now has a reliable, functional, dynamic IT infrastructure that is secure and ready to handle anything. With ITEC’s army of experts on hand 24/7, the charity has a cost-effective, complete solution that has freed up time and energy for tackling more pressing projects - like raising £7 million to buy a new helicopter.