An itec customer story

Taking IT to New Heights

Find out how ITEC’s Technology Managed Service has helped this fast-growing charity improve efficiency, enhance security and gain peace of mind…
GET CUSTOMER STORY
Get Started
60
STAFF
7
locations
800
Missions Annually

CHALLENGE

A COMPLETE OVERHAUL

Devoted staff and volunteers are the beating heart of Cornwall Air Ambulance – and they count on effective IT to get their jobs done well so that lives can be saved. The charity had outgrown their old, one-man-band IT supplier and were ready for ITEC’s Technology Managed Services and all the support and expertise that come with it. But digitally transforming a headquarters with tens of staff and six charity shops spread across a large county was a major undertaking. Luckily, it’s all part and parcel of the ITEC service.

“ITEC listened to what we wanted, understood what we needed, and came up with a plan."

- Steve Murdoch, COO
GET CUSTOMER STORY
Get Started

SOLUTION

OUT WITH THE OLD, IN WITH THE NEW

ITEC created a bespoke plan for digital change. This included backing up all IT infrastructure and other measures to secure and protect the organisation’s email and servers. Wi-Fi and hardware was updated across the board and the organisation was introduced to the print benefits of Technology Managed Services. Day-to-day tech support was stepped up and the team gained 24 hour access to a 120-strong team of IT experts. An IT roadmap to outline the tech strategy for the coming years, helping budget and to future-proof the organisation, was also part of the overhaul.

“Getting our infrastructure properly secured has given us peace of mind.”

- Steve Murdoch, COO
GET CUSTOMER STORY
Get Started

RESULTS

REACHING NEW HEIGHTS

Thanks to Technology Managed Services from ITEC, Cornwall Air Ambulance now has a reliable, functional, dynamic IT infrastructure that is secure and ready to handle anything. With ITEC’s army of experts on hand 24/7, the charity has a cost-effective, complete solution that has freed up time and energy for tackling more pressing projects - like raising £7 million to buy a new helicopter.

 

ITEC_AIR AMBULANCE
MORE EFFICIENT STAFF
Enhanced Security
Confidence to Grow

“We looked at lots of providers when we realised we needed a change. ITEC weren’t the cheapest, but they were the best – and I believe we get excellent value for money."

- Steve Murdoch, COO

get started