An itec customer story

Baking Success With Bespoke Tech

Find out how this £50 million award-winning premium snack business has gone from strength-to-strength with bespoke support from ITEC…
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300
STAFF
2
locations
52 £M
Turnover

CHALLENGE

Keeping Up With Rapid Change

In 2012, Burts Chips turned over £10 million. Five years later, that figure had multiplied to £52 million – with more growth forecast for coming years. But while the business had gone from strength-to-strength, its IT and telephony systems hadn’t. Burts needed a bespoke Technology Managed Service that could easily support a growing business and free up key staff to get back to their day jobs.

“Tackling day-to-day issues had become a huge drain on resources.”

- Mike Cosby, Finance Director
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SOLUTION

A COMPLETE HOSTED SOLUTION

After working with the team at Burts, ITEC Engineers came up with a plan to digitally transform Burts with modern, secure tech that would help the company achieve its mission. Along with an overhaul of existing systems and servers, ITEC Engineers ‘moved in’ to the Burts HQ five full days a week to help deliver fully unified comms and complete tech support.

“Our IT needs have changed quickly, but ITEC has created solutions that are right for us.”

- Mike Cosby, Finance Director
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RESULTS

READY FOR THE FUTURE

ITEC’s bespoke Technology Managed Service for Burts is well-established and a resounding success. The company now enjoys fully unified comms that includes video conferencing and desktop sharing. With a hosted service and dedicated, in-house support, Burts can count on its IT systems to run like clockwork as the business continues to grow.

75% saving in staff time
Fully Unified Comms
Improved Security

“As a company growing by 20% year-on-year, we need an IT partner we can really trust – and we have found that in ITEC.”

- Mike Cosby, Finance Director

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