An itec customer story

Boosting Audience Engagement at Arnolfini

Discover how ITEC's Technology Managed Service has helped Bristol’s Arnolfini transform its IT systems and get closer to achieving its goals.

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400 £K
Fundraising Target
600 K
visitors a year
300 K
digital footprint

CHALLENGE

outdated tech

The WiFi in place at Arnolfini before ITEC set to work was old, out of support and unfit for purpose.

All hardware onsite - including servers and backup systems - was several years old and out of warranty. 

Desktop PCs were inefficient. The phone system was out of support, difficult to use and expensive to run.

Photo credit (top): Arnolfini, Exterior

Photo credit (right): Exhibition, Angelica Mesiti, ASSEMBLY (2020)

“We want to build deeper audience engagement, and this is directly supported by our infrastructure”

- Marie Voller, Head of Business Services
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SOLUTION

Empowering the digital infrastructure

ITEC Engineers implemented a brand new Aruba Instant On WiFi solution, taking the number of access points from eight to 25 and increasing the connectivity to 1GB of fibre optic broadband. 

Brand new laptops were configured for every member of staff and a modern printing solution, using print management software PaperCut, was put in place. 

A migration of Arnolfini’s applications and services to a cloud-based environment has also begun, including a move to utilise Office365, and ITEC has moved Arnolfini over to a brand new VoIP phone system using SIP trunks.

Photo credit: Exhibition, Amak Mahmoodian Zanjir (2020)

“ITEC’s professionalism and commitment to their work is outstanding”

- Marie Voller, Head of Business Services
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RESULTS

Tech that accelerates business goals

Arnolfini team members are now empowered to work more efficiently and flexibly, making information-led, resilient decisions with fast, reliable WiFi at their fingertips. 

The improved infrastructure supports the centre’s business goals and will help deliver deeper audience engagement in the short, medium and long term. 

Photo credit: (left, centre) Exhibition, Still I Rise (2019); (right) Arnolfini, Bookshop

Faster, More
Reliable WiFi
Improved Efficiency & Flexibility for Staff
Increased & Intuitive
Audience Engagment

“ITEC’s approach has been modular and flexible, to assist our business. They have been supportive and dedicated to our needs, working closely with us as an extended part of our team.”

- Marie Voller, Head of Business Services

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