CAREERS
Recruiting Geniuses now
Tech geniuses don’t just belong in London, San Francisco or Hong Kong.
With offices across the UK, we’re driving organisations to success with innovative technology strategies.
We need geniuses looking to improve their local community.
Home to the famous ITEC Account Management Model, the Sales team look after our customers and stimulate the company's growth.
The organisers. This team guarantees ITEC customers have the infrastructure in place to install any proposed changes.
Technicians, consultants and project managers, this team makes sure every project runs smoothly and ticks off customer requirements.
Every company needs to look good, and that’s what the Marketing Department does. This team shouts about all things ITEC.
The customer service team operate the ITEC Help Desk and the ITEC Engineers are out in the field saving customers from potential issues.
The team making sure the business runs. They keep high staff morale and look after every member of ITEC staff.
The money people and mathematical wizards, the Finance Department makes sure the money never runs out.
Pre-Sales
Full Time
Deadline: 01/04/2020
Purpose of the Job
To persuade our existing customers to invest with us in other product categories and to convince new customers to choose us as their technology partner of the future.
Working in a designated geographical area alongside an Account Director and Account Manager for that region, you will be the subject matter expert that presents compelling technical propositions to the client and build trust and confidence in our ability to deliver and support technology to their organisation.
Growth through new business and capturing more wallet share within the existing client base is your drive and purpose.
Main duties of the Jobholder
To attend and conduct:
- Technical account review meetings with existing clients
- Product demonstrations
- Technical sales proposals and presentations
- Business shows and events
- Technical handover meetings to the Project Teams once a project is won
To prepare:
- Technology road map plans for our existing clients
- New product launches
- Technology seminars and webinars
- To learn:
- New technologies and feature changes and enhancements to existing technologies
Keeping up to date with and demonstrating knowledge and passion for our technology suite is essential.
Working Relationships and Contact
Key working relationships include:
- Marketing – to ensure you are up to date with the full product set and all features and benefits and vertical market messaging
- Support Teams – to ensure that your clients are receiving the best possible service and that escalated support issues are being well handled and communicated
- Project Teams – to ensure that when you win new projects, they are beautifully delivered and executed
General responsibilities
- To support your colleagues, wherever practicable, to ensure they meet their objectives
- To support the Board of Directors and Management Team in delivering change that benefits the business as a whole
- To adhere to ITEC’s Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible
- To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives
- To work in accordance with the latest GDPR regulations and to ensure that all new systems are reported to your Data Protection Controller
- To undertake such other duties as may be reasonably expected
- To provide a healthy and comfortable working environment, smoking is prohibited throughout the company’s premises, and is only allowed in specially designated outside areas
Technical Operations
Full Time
Deadline: 01/04/2020
Purpose of the Job
To provide customers with a first-class post-sales experience when choosing us as their Technology Managed Services Provider. Resolving IT Issues pro-actively and reactively on customers’ core infrastructure and end-user devices.
Main duties of the Jobholder
- Review proactive monitoring alerts, resolve issues and close relevant tickets
- Log customer-raised reactive IT Fault Tickets
- Resolve IT Fault Tickets quickly and effectively
- Communicate clearly and effectively with end user customers to reassure them that their ticket is being dealt with and then again when it is resolved
- Quickly escalate tickets to 2nd line and 3rd line support if the issue is critical or beyond your skill-set or experience
- Attend regular training and development sessions run both internally and with external providers
Working Relationships and Contact
- Service Desk Manager – for setting objectives, personnel matters, escalation, guidance and advice
- Customers – handling customer tickets is the primary focus of the role
- 2nd and 3rd line Technical Team and Technical Specialists – so escalated tickets are prioritised and resolved
- Account Directors and Account Managers – so they are aware of any critical or recurring issues affecting their customers
Dimensions
ITEC is an ambitious business that wishes to grow its annual revenue over the next 5 years from £40,000,000 to £60,000,000 and beyond.
Increasingly, ITEC customers are investing with us across a range of technologies and each one must be delivered and then supported to the highest standards in order to maintain our reputation as a leading technology provider.
As the first point of customer contact for all technology issues, you will play the lead role in ensuring that customers receive outstanding service and are confident in our ability to meet their support requirements.
Full Time
Deadline: 01/04/2020
Purpose of the Job
To provide our Customers with a first-class post-sales experience when investing with us in IT Infrastructure and IT Managed Services.
You will be the lead support resource for some of our most prestigious clients – designing system monitoring and reporting systems, planning pro-active maintenance schedules and acting as the point of 3rd Line escalation in the event that the Help Desk Team is unable to quickly resolve a fault.
You will provide the client with an infrastructure improvement and development road map and provide technical representation in quarterly client review meetings.
Main duties of the Jobholder
To design, implement and monitor the service performance activities for your nominated client cluster
- setting out the scheduled maintenance plan for the IT Support Technicians
- reviewing closed tickets
- directly resolving escalated tickets
- designing, implementing and refining the support processes
- reviewing the skill sets of the Support Team and coaching improvements where necessary
- planning workloads
- assessing performance
- preparing technical client review reports
- preparing technology road map recommendations
- preparing service performance SLA reports
Working Relationships and Contact
Key working relationships include: -
Account Directors and Account Managers – to ensure that they are aware of any significant service performance issues within the clients you are responsible for
Help Desk Manager – to ensure that the 1st and 2nd line technicians are focussed on delivering services to your clients within the set SLAs
Senior Technical Analysts – to implement planned improvements and upgrades
Dimensions
ITEC is an ambitious business that wishes to grow its annual revenue over the next 5 years from £40,000,000 to £60,000,000 and beyond.
Increasingly, ITEC customers are investing with us across a range of technologies and each one must be delivered and then supported to the highest standards in order to maintain our reputation as a class-leading technology provider.
You will play the lead role in ensuring that this is the case for our IT Managed Services clients.
General responsibilities To support your colleagues, wherever practicable, to ensure they meet their objectives To support the Board of Directors and Management Team in delivering change that benefits the business as a whole
- To adhere to ITEC’s Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible.
- To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
- To work in accordance with the latest GDPR regulations and to ensure that all new systems are reported to your Data Protection Controller.
- To undertake such other duties as may be reasonably expected.
- To provide a healthy and comfortable working environment, smoking is prohibited throughout the company’s premises, and is only allowed in specially designated outside areas.
Full Time
Deadline: 01/04/2020
Purpose of the Job
To provide our Customers with a class-leading technical installation experience- from scoping and planning through to implementation, execution and documentation.
A successful IT project requires detailed preparation, a thorough understanding of risks, caveats and assumptions and technical excellence in its execution.
Superb Client communication throughout the project breeds confidence and trust.
Main duties of the Jobholder
- Carry out detailed scoping and review all statements of works and modify where necessary to ensure they are fit for purpose
- Attend and often lead project kick-off meetings with the client
- Review and amend the project plan to ensure it is fit for purpose
- Allocate key tasks and roles to junior members of the implementation team
- Carry out technical implementations including server, network and application deployments, working alone or as part of a team both remotely and at client sites
- Create all post-implementation documentation for handover to the Business as Usual Support Team
- Attend and lead client satisfaction post-project sign off meetings
- Make detailed recommendations for continual service improvement and client specific technology road map recommendations at the end of each project
- Attend regular professional training courses (external and internal) to ensure your skill-set remains modern and relevant
Working Relationships and Contact
Key working relationships include: -
Technical Pre-Sales – so you can properly interpret and add value to each new project win before commencing the implementation process
Project Management – so you can co-ordinate all hardware and resources necessary for a successful project execution
IT Installation Technicians – so you can lead and inspire them on each project
Help Desk Managers – so you can hand completed projects over to Business as Usual in a smooth and efficient manner
Dimensions
ITEC is an ambitious business that wishes to grow its annual revenue over the next 5 years from £40,000,000 to £60,000,000 and beyond.
Increasingly, ITEC customers are investing with us across a range of technologies and each one must be delivered and then supported to the highest standards in order to maintain our reputation as a class-leading technology provider.
You will play the lead role in ensuring that this is the case for our major IT Infrastructure Projects.
General responsibilities
- To support your colleagues, wherever practicable, to ensure they meet their objectives
- To support the Board of Directors and Management Team in delivering change that benefits the business as a whole
- To adhere to ITEC’s Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible.
- To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
- To work in accordance with the latest GDPR regulations and to ensure that all new systems are reported to your Data Protection Controller.
- To undertake such other duties as may be reasonably expected.
- To provide a healthy and comfortable working environment, smoking is prohibited throughout the company’s premises, and is only allowed in specially designated outside areas.
Full Time
Deadline: 02/03/2020
Purpose of the Job
To provide our Customers with a first-class post-sales experience when investing with us in Unified Communications solutions.
You will be the lead installation technician on new telephone system installation projects – responsible for planning, configuring and programming systems and ensuring a smooth transition to the new system, user training and customer satisfaction sign-off.
Main duties of the Jobholder
To directly manage the UC Implementation Projects and the On-Site deployment Team
- Attending and documenting handover meetings with the Account Directors / Pre-Sales Team
- Attending and documenting Scoping meetings and Project Kick-Off meetings with the client
- Planning all elements of the system installation – including number porting
- Pre-configuration of the “instance” (if UCaaS) or the “system box” (if on-premise)
- Arranging and configuring SIP trunks
- Pre-configuration of handsets
- Physical delivery and implementation (leading the team on site)
- End user training (leading the team on site)
- Full system documentation
- Customer satisfaction sign off and hand-over to BAU support team
Working Relationships and Contact
Key working relationships include: -
Unified Comms Technical Pre-Sales – to ensure a smooth handover from pre-sales to project implementation
Help Desk Managers – to ensure a smooth handover from installation projects to BAU support
Account Directors and Account Managers – to ensure the Solutions implementation plan is clearly communicated to them when their customers are involved and that you work with the Account Managers when managing client expectations
Dimensions
ITEC is an ambitious business that wishes to grow its annual revenue over the next 5 years from £40,000,000 to £60,000,000 and beyond.
Increasingly, ITEC customers are investing with us across a range of technologies and each one must be delivered and then supported to the highest standards in order to maintain our reputation as a class-leading technology provider.
You will play a critical role in ensuring that this is the case for our Unified Comms business.
A brilliantly executed Unified Comms project will encourage the client to trust us with other technologies in the future.
General responsibilities
- To support your colleagues, wherever practicable, to ensure they meet their objectives
- To support the Board of Directors and Management Team in delivering change that benefits the business as a whole
- To adhere to ITEC’s Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible.
- To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
- To work in accordance with the latest GDPR regulations and to ensure that all new systems are reported to your Data Protection Controller.
- To undertake such other duties as may be reasonably expected.
- To provide a healthy and comfortable working environment, smoking is prohibited throughout the company’s premises, and is only allowed in specially designated outside areas.
Full Time
Deadline: 01/04/2020
Purpose of the Job
Project Managers play an integral role in providing a high-quality service delivery to our customers and is responsible for developing and managing technology projects and their cost and time.
The primary function of the role is to manage the supply only and commodity-based project types where assigned, and to work with the Senior Project Manager to deliver any assigned Infrastructure Projects. This will include but not limited to processing of all sales/project packs when submitted, the procurement of hardware/software, resource planning, stock control, financials and all customer communications through the life a project.
The individual should be comfortable liaising with customers over the phone or email; possess a familiarity of ITEC clients and the ability to access all relevant project tools and information as required.
The ability to work with ConnectWise and to follow defined process and contribute to continual service improvement.
Main duties of the Jobholder
- Respond to client requests within defined targets
- Planning and delivery of defined project types
- Management of assigned resources, time and budgets
- Manage issues through the lifecycle of a project into BAU
- Monitor and report on the project progress
- Present to stakeholders reports on progress as well as problems and solutions
- Implement and manage change when necessary to meet project outputs
- Build rapport with all new and existing clients to develop positive working relationships
- Co-operation to promote the development of the project team and the success of the company as a whole
Working Relationships and Contact
Key working relationships include: -
- Senior Project Manager
- Sales Order Processing Manager
- Senior Technical Analysts
- Service Desk Manager (Central) and Service Desk Manager (Southern)
- Service Desk Team Leaders
- Account Managers and Account Directors
- Pre-Sales Consultants
- Customer contacts
- HR Department
Dimensions
ITEC is an ambitious business that wishes to grow its annual revenue over the next 5 years from £40,000,000 to £60,000,000 and beyond.
General responsibilities
- To support your colleagues, wherever practicable, to ensure they meet their objectives
- To support the Board of Directors and Management Team in delivering change that benefits the business as a whole
- To adhere to ITEC’s Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible.
- To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
- To work in accordance with the Data Protection Act and to ensure that all new systems are reported to your Data Protection Controller.
- To undertake such other duties as may be reasonably expected.
- To provide a healthy and comfortable working environment, smoking is prohibited throughout the company’s premises, except in specially designated areas.
- To work in accordance with our ISO27001 Information Security policies and procedures
Full Time
Deadline: 01/04/2020
Purpose of the Job
To conduct detailed forensic reviews of existing IT Infrastructure within prospect customer organisations and architect compelling new solutions that will deliver a more robust, secure and functional operating environment.
Main duties of the Jobholder
- Detailed forensic reviews of existing IT Infrastructure environments and the operating systems that depend upon that infrastructure
- Writing detailed infrastructure review reports
- Presenting infrastructure review reports internally and to prospect customers
- Architecting new infrastructure proposals
- Preparing detailed bill of materials to support new infrastructure proposals
- Preparing detailed scope of works
- Preparing comprehensive caveats and assumptions to support the scope of works and professional services requirements
- Liaising with the projects team to hand-over from bid to projects
- Working Relationships and Contact
Key Working Relationships and Contact
Key working relationships include:
-
Account Directors and Account Managers – to understand and clearly communicate client requirements, threats and opportunities
-
Project Teams – to ensure they fully understand the client requirements when commencing the infrastructure build and delivery phase
Dimensions
ITEC is an ambitious business that wishes to grow its annual revenue over the next 5 years from £40,000,000 to £60,000,000 and beyond.
Increasingly, ITEC customers are investing with us across a range of technologies and each one must be delivered and then supported to the highest standards in order to maintain our reputation as a class-leading technology provider.
Our largest area of growth is in providing new hybrid infrastructure through on-premise, cloud and Data centre provisioning.
You will play the lead role in ensuring that these solutions are beautifully architected, accurately costed and fit for purpose.
General responsibilities
- To support your colleagues, wherever practicable, to ensure they meet their objectives
- To support the Board of Directors and Management Team in delivering change that benefits the business as a whole
- To adhere to ITEC’s Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible.
- To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
- To work in accordance with the latest GDPR regulations and to ensure that all new systems are reported to your Data Protection Controller.
- To undertake such other duties as may be reasonably expected.
- To provide a healthy and comfortable working environment, smoking is prohibited throughout the company’s premises, and is only allowed in specially designated outside areas.
Full Time
Deadline: 01/04/2020
Purpose of the Job
To provide our Customers with a first-class post-sales experience when choosing us as their IT Managed Services partner.
Resolving IT Issues pro-actively and reactively on customers’ core infrastructure and end-user devices.
Main duties of the Jobholder
-
To review proactive monitoring alerts, resolve issues and close relevant tickets
-
To log customer-raised reactive IT Fault Tickets
-
To resolve IT Fault Tickets quickly and effectively
-
To communicate clearly and effectively with end user customers to reassure them that their ticket is being dealt with and then again when it is resolved
-
To quickly escalate tickets to 2nd line and 3rd line support if the issue is critical or beyond your skill-set or experience
-
To attend regular training and development sessions run both internally and with external providers
Working Relationships and Contact
Key working relationships include:
- 2nd and 3rd line Technical Team and Technical Specialists – so escalated tickets are prioritised and resolved
- Account Directors and Account Managers – so they are aware of any critical or recurring issues affecting their customers
Dimensions
ITEC is an ambitious business that wishes to grow its annual revenue over the next 5 years from £40,000,000 to £60,000,000 and beyond.
Increasingly, ITEC customers are investing with us across a range of technologies and each one must be delivered and then supported to the highest standards in order to maintain our reputation as a class-leading technology provider.
As the first point of customer contact for all technology issues, you will play the lead role in ensuring that customers receive outstanding service and are confident in our ability to meet their support requirements.
General responsibilities
- To support your colleagues, wherever practicable, to ensure they meet their objectives
- To support the Board of Directors and Management Team in delivering change that benefits the business as a whole
- To adhere to ITEC’s Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible
- To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
- To work in accordance with the latest GDPR regulations and to ensure that all new systems are reported to your Data Protection Controller
- To undertake such other duties as may be reasonably expected.
- To provide a healthy and comfortable working environment, smoking is prohibited throughout the company’s premises, and is only allowed in specially designated outside areas
Full Time
Deadline: 01/04/2020
Purpose of the Job
To provide our Customers with a first-class post-sales experience when choosing us as their IT Managed Services partner.
Resolving IT Issues pro-actively and re-actively on customers’ core infrastructure and end-user devices and making on-going improvements and enhancements to the customer IT environment.
Main duties of the Jobholder
To resolve IT Fault Tickets quickly and effectively when escalated to you by the 1st Line Team.
- To communicate clearly and effectively with end user customers to reassure them that their ticket is being dealt with and then again when it is resolved
- To quickly escalate tickets to 3rd line support or relevant technical specialists if the issue is critical or beyond your skill-set or experience
- To attend regular training and development sessions run both internally and with external providers
- To attend Customer sites to carry out system improvements, user education and training
- To carry out scheduled maintenance procedures on customer infrastructure
Working Relationships and Contact
Key working relationships include:
- 3rd line Technical Team and Technical Specialists – so escalated tickets are prioritised and resolved
- Account Directors and Account Managers – so they are aware of any critical or recurring issues affecting their customers
General responsibilities
- To support your colleagues, wherever practicable, to ensure they meet their objectives
- To support the Board of Directors and Management Team in delivering change that benefits the business as a whole
- To adhere to ITEC’s Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible
- To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives
- To work in accordance with the latest GDPR regulations and to ensure that all new systems are reported to your Data Protection Controller
- To undertake such other duties as may be reasonably expected
- To provide a healthy and comfortable working environment, smoking is prohibited throughout the company’s premises, and is only allowed in specially designated outside areas
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ITEC puts its faith in me. It wasn’t: ‘Can you do it?’ It was: ‘We know you can do it.’ I’m really grateful for the opportunity and I’m still here."
ITEC is very collaborative -- I give them feedback and equally they suggest how I can progress and trust that I can handle extra responsibility confidently.”
ITEC has given me the tools to progress with one-to-one guidance, various training courses and qualifications.”
Since I started as an apprentice, ITEC has supported my development and given me the opportunity to take on more responsibility as a manager.”
APPRENTICESHIPS
Investing in the local community is a core ITEC belief. We run apprenticeship schemes in Bristol, Manchester and London.
Every apprentice gets the chance to work across multiple departments. It’s hands on.
You learn how to service the printers.
You learn how to manage the ITEC Engineers.
You learn how ITEC works.
And, as we invest in our staff, most of our former apprentices are still here, leading us into the future.
Moving On
We started in the 1980s selling cutting-edge technology -- the printer. As technology develops, we give every member of staff the opportunity to learn and develop their professional skills, setting them up for success.
Pay It Forward
We cherish our local communities and actively try to improve them. We sponsor multiple charities, and our 300 staff can take paid time off work to volunteer. So make sure you’ve got a project in mind for when you join.
Enjoyable Benefits
Working at ITEC comes with a lot of perks. Every member of staff gets the chance to take part in schemes including private health care, retail discounts and company cars.
