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Tech geniuses don’t just belong in London, San Francisco or Hong Kong.
With offices across the UK, we’re driving organisations to success with innovative technology strategies.
We need geniuses looking to improve their local community.
Home to the famous ITEC Account Management Model, the Sales team look after our customers and stimulate the company's growth.
The organisers. This team guarantees ITEC customers have the infrastructure in place to install any proposed changes.
Technicians, consultants and project managers, this team makes sure every project runs smoothly and ticks off customer requirements.
Every company needs to look good, and that’s what the Marketing Department does. This team shouts about all things ITEC.
The customer service team operate the ITEC Help Desk and the ITEC Engineers are out in the field saving customers from potential issues.
The team making sure the business runs. They keep high staff morale and look after every member of ITEC staff.
The money people and mathematical wizards, the Finance Department makes sure the money never runs out.
To persuade our existing customers to invest with us in other product categories and to convince new customers to choose us as their technology partner of the future.
Working in a designated geographical area alongside an Account Director and Account Manager for that region, you will be the subject matter expert that presents compelling technical propositions to the client and build trust and confidence in our ability to deliver and support technology to their organisation.
Growth through new business and capturing more wallet share within the existing client base is your drive and purpose.
To attend and conduct:
To prepare:
Keeping up to date with and demonstrating knowledge and passion for our technology suite is essential.
Key working relationships include:
To provide customers with a first-class post-sales experience when choosing us as their Technology Managed Services Provider. Resolving IT Issues pro-actively and reactively on customers’ core infrastructure and end-user devices.
ITEC is an ambitious business that wishes to grow its annual revenue over the next 5 years from £40,000,000 to £60,000,000 and beyond.
Increasingly, ITEC customers are investing with us across a range of technologies and each one must be delivered and then supported to the highest standards in order to maintain our reputation as a leading technology provider.
As the first point of customer contact for all technology issues, you will play the lead role in ensuring that customers receive outstanding service and are confident in our ability to meet their support requirements.
To provide our Customers with a first-class post-sales experience when investing with us in IT Infrastructure and IT Managed Services.
You will be the lead support resource for some of our most prestigious clients – designing system monitoring and reporting systems, planning pro-active maintenance schedules and acting as the point of 3rd Line escalation in the event that the Help Desk Team is unable to quickly resolve a fault.
You will provide the client with an infrastructure improvement and development road map and provide technical representation in quarterly client review meetings.
To design, implement and monitor the service performance activities for your nominated client cluster
- setting out the scheduled maintenance plan for the IT Support Technicians
- reviewing closed tickets
- directly resolving escalated tickets
- designing, implementing and refining the support processes
- reviewing the skill sets of the Support Team and coaching improvements where necessary
- planning workloads
- assessing performance
- preparing technical client review reports
- preparing technology road map recommendations
- preparing service performance SLA reports
Key working relationships include: -
Account Directors and Account Managers – to ensure that they are aware of any significant service performance issues within the clients you are responsible for
Help Desk Manager – to ensure that the 1st and 2nd line technicians are focussed on delivering services to your clients within the set SLAs
Senior Technical Analysts – to implement planned improvements and upgrades
ITEC is an ambitious business that wishes to grow its annual revenue over the next 5 years from £40,000,000 to £60,000,000 and beyond.
Increasingly, ITEC customers are investing with us across a range of technologies and each one must be delivered and then supported to the highest standards in order to maintain our reputation as a class-leading technology provider.
You will play the lead role in ensuring that this is the case for our IT Managed Services clients.
To provide our Customers with a class-leading technical installation experience- from scoping and planning through to implementation, execution and documentation.
A successful IT project requires detailed preparation, a thorough understanding of risks, caveats and assumptions and technical excellence in its execution.
Superb Client communication throughout the project breeds confidence and trust.
Key working relationships include: -
Technical Pre-Sales – so you can properly interpret and add value to each new project win before commencing the implementation process
Project Management – so you can co-ordinate all hardware and resources necessary for a successful project execution
IT Installation Technicians – so you can lead and inspire them on each project
Help Desk Managers – so you can hand completed projects over to Business as Usual in a smooth and efficient manner
ITEC is an ambitious business that wishes to grow its annual revenue over the next 5 years from £40,000,000 to £60,000,000 and beyond.
Increasingly, ITEC customers are investing with us across a range of technologies and each one must be delivered and then supported to the highest standards in order to maintain our reputation as a class-leading technology provider.
You will play the lead role in ensuring that this is the case for our major IT Infrastructure Projects.
General responsibilities
To provide our Customers with a first-class post-sales experience when investing with us in Unified Communications solutions.
You will be the lead installation technician on new telephone system installation projects – responsible for planning, configuring and programming systems and ensuring a smooth transition to the new system, user training and customer satisfaction sign-off.
To directly manage the UC Implementation Projects and the On-Site deployment Team
Key working relationships include: -
Unified Comms Technical Pre-Sales – to ensure a smooth handover from pre-sales to project implementation
Help Desk Managers – to ensure a smooth handover from installation projects to BAU support
Account Directors and Account Managers – to ensure the Solutions implementation plan is clearly communicated to them when their customers are involved and that you work with the Account Managers when managing client expectations
ITEC is an ambitious business that wishes to grow its annual revenue over the next 5 years from £40,000,000 to £60,000,000 and beyond.
Increasingly, ITEC customers are investing with us across a range of technologies and each one must be delivered and then supported to the highest standards in order to maintain our reputation as a class-leading technology provider.
You will play a critical role in ensuring that this is the case for our Unified Comms business.
A brilliantly executed Unified Comms project will encourage the client to trust us with other technologies in the future.
Project Managers play an integral role in providing a high-quality service delivery to our customers and is responsible for developing and managing technology projects and their cost and time.
The primary function of the role is to manage the supply only and commodity-based project types where assigned, and to work with the Senior Project Manager to deliver any assigned Infrastructure Projects. This will include but not limited to processing of all sales/project packs when submitted, the procurement of hardware/software, resource planning, stock control, financials and all customer communications through the life a project.
The individual should be comfortable liaising with customers over the phone or email; possess a familiarity of ITEC clients and the ability to access all relevant project tools and information as required.
The ability to work with ConnectWise and to follow defined process and contribute to continual service improvement.
Key working relationships include: -
ITEC is an ambitious business that wishes to grow its annual revenue over the next 5 years from £40,000,000 to £60,000,000 and beyond.
To conduct detailed forensic reviews of existing IT Infrastructure within prospect customer organisations and architect compelling new solutions that will deliver a more robust, secure and functional operating environment.
Key working relationships include:
Account Directors and Account Managers – to understand and clearly communicate client requirements, threats and opportunities
Project Teams – to ensure they fully understand the client requirements when commencing the infrastructure build and delivery phase
ITEC is an ambitious business that wishes to grow its annual revenue over the next 5 years from £40,000,000 to £60,000,000 and beyond.
Increasingly, ITEC customers are investing with us across a range of technologies and each one must be delivered and then supported to the highest standards in order to maintain our reputation as a class-leading technology provider.
Our largest area of growth is in providing new hybrid infrastructure through on-premise, cloud and Data centre provisioning.
You will play the lead role in ensuring that these solutions are beautifully architected, accurately costed and fit for purpose.
To provide our Customers with a first-class post-sales experience when choosing us as their IT Managed Services partner.
Resolving IT Issues pro-actively and reactively on customers’ core infrastructure and end-user devices.
To review proactive monitoring alerts, resolve issues and close relevant tickets
To log customer-raised reactive IT Fault Tickets
To resolve IT Fault Tickets quickly and effectively
To communicate clearly and effectively with end user customers to reassure them that their ticket is being dealt with and then again when it is resolved
To quickly escalate tickets to 2nd line and 3rd line support if the issue is critical or beyond your skill-set or experience
To attend regular training and development sessions run both internally and with external providers
Key working relationships include:
ITEC is an ambitious business that wishes to grow its annual revenue over the next 5 years from £40,000,000 to £60,000,000 and beyond.
Increasingly, ITEC customers are investing with us across a range of technologies and each one must be delivered and then supported to the highest standards in order to maintain our reputation as a class-leading technology provider.
As the first point of customer contact for all technology issues, you will play the lead role in ensuring that customers receive outstanding service and are confident in our ability to meet their support requirements.
To provide our Customers with a first-class post-sales experience when choosing us as their IT Managed Services partner.
Resolving IT Issues pro-actively and re-actively on customers’ core infrastructure and end-user devices and making on-going improvements and enhancements to the customer IT environment.
To resolve IT Fault Tickets quickly and effectively when escalated to you by the 1st Line Team.
Key working relationships include:
ITEC puts its faith in me. It wasn’t: ‘Can you do it?’ It was: ‘We know you can do it.’ I’m really grateful for the opportunity and I’m still here."
ITEC is very collaborative -- I give them feedback and equally they suggest how I can progress and trust that I can handle extra responsibility confidently.”
ITEC has given me the tools to progress with one-to-one guidance, various training courses and qualifications.”
Since I started as an apprentice, ITEC has supported my development and given me the opportunity to take on more responsibility as a manager.”
Investing in the local community is a core ITEC belief. We run apprenticeship schemes in Bristol, Manchester and London.
Every apprentice gets the chance to work across multiple departments. It’s hands on.
You learn how to service the printers.
You learn how to manage the ITEC Engineers.
You learn how ITEC works.
And, as we invest in our staff, most of our former apprentices are still here, leading us into the future.
We started in the 1980s selling cutting-edge technology -- the printer. As technology develops, we give every member of staff the opportunity to learn and develop their professional skills, setting them up for success.
We cherish our local communities and actively try to improve them. We sponsor multiple charities, and our 300 staff can take paid time off work to volunteer. So make sure you’ve got a project in mind for when you join.
Working at ITEC comes with a lot of perks. Every member of staff gets the chance to take part in schemes including private health care, retail discounts and company cars.
Head Office (Bristol)
Tel:
0117 951 1500
Email:
enquiries@itecgroup.co.uk
Visit:
Hawkfield Way, Whitchurch,
Bristol, BS14 0BL
