Meet ITEC: Okera Higgins

Henry Bevan, September 6, 2019

In the latest Meet ITEC blog, Okera Higgins reflects on his time as an ITEC Apprentice and what he thinks his future holds once he has completed the Apprenticeship programme

Who are you?

I’m Okera Higgins and I’m an ITEC Apprentice. My day changes depending on a customer’s specification. Sometimes I’m handling and completing  PDI documents or distributing machines. As I progress through the programme, my role will slowly change and I will start doing ITEC Engineer call outs. I also have to attend college every Wednesday. 

What do you find challenging about the role?

Remembering about all the different machines. There are just so many different types of printers from different companies. There is a lot to learn, but I’m eager to learn even more. 

How long have you worked for ITEC?

6 months.

Where do you work?


How have you found working at ITEC?

It’s been challenging but good. As an apprentice I have to juggle college work with having a job, but the team in Manchester has been amazing and I feel like I’m supported by my bosses Ben and Mark. You can tell they want apprentices around. The ITEC Apprenticeship scheme is 25 years old. It’s nice to work for a company that has a tradition of getting young people into work. 

How do you balance your college and work commitments?

ITEC always gives me time throughout my day to complete my college work and I go to college every Wednesday. Finding the time can sometimes be a bit challenging as I’m out in the field visiting customers everyday, delivering and installing their new machines. Everyday is different, which is fun, but it can make squeezing in college work a bit hard. 

What do you love about your role as an ITEC apprentice?

The variety. Like I said, everyday is different. I’m doing this one day, I’m doing that on another. Interacting with customers is always interesting. I was a sporty kid so I don’t think I would like being sat in an office all day. Except, if I did have to be in the office all day, I would get to see the office dog more often.

What’s been your favourite moment working for ITEC?

Having the chance to travel down to Bristol with my whole team and meet the other colleagues in the company. The Head Office is much bigger than the Manchester one so it was a great experience seeing how my colleagues there work and how they manage the whole operation. 

What do you want to do when you complete the Apprenticeship Programme?

At the moment I’d like to stay on at ITEC as I’m really enjoying my time here. But, I’m not really sure. I don’t finish for another year or two so I’ll think about it then. 

What did you want to be when you were a kid? 

An engineer or a plumber. 

A plumber?

Yeah. I dunno why. 

What is a fact about you no one else at ITEC knows?

I used to play for Bolton Wanderers FC.


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