Dave Clark is one of ITEC's Technical Pre-Sales Specialists in Plymouth. He's taken some time to talk to us about how he's found remote working during the last few months...
Hi Dave, thanks for taking the time to talk to us. Can you please explain a little about your role at ITEC?
My current role as a Technical Pre-Sales Specialist involves discussing with customers, old or new, about their needs and how ITEC can fulfill them. This can vary wildly from a few professional services hours to assist with a small internal project, to something larger like migrating away from an ageing system onto the fully managed ITEC Data Centre.
I'm also involved in assisting with the Data Centre Services management, installation and pricing, as well as still helping in escalated support issues when needed.
What do you find challenging about your role?
The width and breath of the engagements is both challenging and rewarding. As a business, we can get involved with a wide variety of potential work and this can be a fun challenge.
How long have you worked for ITEC?
I joined in August 2010 when ITEC Plymouth was STEM Networks. So I'm just coming up to 10 years and have seen the initial hosting and WAN project with ITEC turn into the company we see today.
How have you found working for ITEC?
Working for ITEC has never been a chore! The friendly ethos of getting work done and wanting to offer evolving IT services has always been at the forefront, and now more than ever this statement holds true.
What does your average day look like?
Pre-lockdown: My day would be my usual commute to the office followed by, continuing to work on any projects that are currently live, working with the Sales Teams to supply pricing, technical diagrams, documentation which may be needed to add to proposals or presentations for customers.
Lockdown: My average day at the moment is a bit different. Currently I'm working from home full time. Which means no commute and an extra 20 minutes in bed! The commute down the hall, through the kitchen and into our designated home office (the dining room) can sometimes take as long as 20 seconds.
At the start of lockdown it was very much all hands to the pumps, helping enable remote working at our customers. The support desk has done an amazing job at managing remote working queries on top of any other usual support requests. I've recently seen an uplift in new business requests again, and I'm now doing more and more pricing, which is very positive.
How have you found working from home over the last few months?
All in all working from home has been a good experience. The great weather has really helped me stay positive and having the home office available and ready to go at any minute has also helped with out-of-hours issues or planned work.
How have you found supporting customers during the pandemic?
Everyone has chipped in and done whatever was needed: support, customer engagement, design and implementation. This was a necessity to ensure we helped keep customers satisfied. The feedback I have seen since has confirmed that everyone's efforts were appreciated.
What is the biggest problem you’ve face working remotely?
My wife is also working from home and we're (trying) to home school our 10-year-old daughter as well. This all adds to the complexities of working from home, but we are managing well.
I've definitely missed social interaction and 'water cooler' conversations.
How did you overcome it?
I'm very lucky to have a dedicated 'work from home' space. I don't have to move around the house depending on my family. This makes a massive difference to me and my ability to work successfully from home.
Microsoft Teams has helped maintain communication as much as possible. Teams has also allowed easy sharing and collaboration of files and ideas, which is not as easy outside the office.
What advice would you give to people who are struggling to work from home at the moment?
It would be difficult for me to give specific advice for people struggling to work from home as everyone will have their own difficulties, but I think structuring your day and self-motivation is key to a healthy home-working environment while ensuring constant communication with work colleagues is also very important.
What do you love about your role?
I think in any role there are two main requirements to be happy. Firstly, the actual role has to be of interest to you to help motivation. Secondly, you have to like the people you work with. We have a great team in Plymouth and the wider ITEC family.
What's been your favourite moment working at ITEC?
My favourite moment recently has been when all of the Technical Pre-Sales Specialists got together. This was a very rare occurrence and one that was very useful both personally and professionally. Obviously, we did this before lockdown.
What did you want to be when you were a kid?
What's a fun fact about yourself no one at ITEC knows?
I’m not sure there is anything that people don’t already know, especially in Plymouth over the last 10 years. But I can tell you that the lack of access to a barbers during lock down has meant my hair is currently as long as it’s ever been with the exception of my college days back in the early 90s when I had a centre parting and an undercut!
Dave is an IT specialist in Plymouth. Contact ITEC today and start your journey towards remote working and IT support!