ITEC Provides IT Support for Cornwall Air Ambulance Trust

ITEC Admin, June 13, 2016

A technology firm in Cornwall is helping to keep a publicly-funded life-saving air ambulance going.

ITEC, based in Redruth, Cornwall, is now providing IT support for Cornwall Air Ambulance Trust (CAAT) following a rigorous tendering process.

The essential back-up ensures vital computer communications remain robust, enabling the charitable trust to raise the money to fund the helicopter’s 700 missions a year.

CAAT, which receives no taxpayers' money or National Lottery grants, relies on fundraising to raise the £3 million needed annually to keep the lifesaving helicopter and crew flying.

itec and cornwall air ambulance trust Backing the Cornwall Air Ambulance are ITEC Cornwall Account Manager Kathryn Marsh, left, Chief Executive Nick Orme and Cornwall Account Director Kevin Roberts with, right, Cornwall Air Ambulance Trust lead paramedic Steve Garvey

The trust identified the need for a more resilient IT infrastructure and a comprehensive disaster recovery plan.

ITEC, the south west’s largest independent supplier of office print and reprographic equipment, provides industry-leading IT services through subsidiary company Stem Group.

The firm’s Chief Executive Nick Orme said: “We are honoured that ITEC has been chosen to provide IT support to CAAT's fantastic team, so they can focus on what they do so well.”

Paula Martin, Chief Executive of Cornwall Air Ambulance Trust said: “The charity’s IT infrastructure is essential since, amongst other purposes, it safeguards the communications that raise the necessary funds from the public that keep Cornwall Air Ambulance flying. We are delighted to be working with ITEC.”

The trust, the busiest single helicopter air ambulance in the South West and the first service of its kind in the UK, operates in a fast-paced environment and its IT infrastructure is essential to its overall performance.

it support for cornwall air ambulance FLYING HIGH: The Cornwall Air Ambulance over Perranporth

CAAT prides itself that its fast and highly equipped helicopter – free at the point of need – is on scene at an incident in an average of just 12 minutes.

Kevin Roberts, ITEC’S Account Director Cornwall, said: “As a Cornishman from Hayle, I have always been proud of the excellent service provided by Cornwall Air Ambulance Trust.

“With increasingly stringent regulations around data protection and threat management for all types of organisations, the need for robust security and business continuity planning has never been greater.”

As well as the office at Duchy Business Centre in Redruth, long-established ITEC has offices throughout the UK in Bristol, Exeter, Plymouth, London, Manchester and Bournemouth.

Cornwall Air Ambulance first took off in 1987 and since then has flown more than 25,000 missions, saving countless lives and providing a reassuring presence for half a million county inhabitants and millions of visitors.

Nick added: “ITEC’s proactive audit and comprehensive proposal not only met the fundamental tender requirements, but also identified new potential security vulnerabilities that could be mitigated.

“IT never stands still and a flexible, continuously evolving IT support arrangement is key to keeping pace with rapid change.  CAAT’s environment is critical in the true sense of the word. ITEC and Stem are proud to play their part in helping to keep the ambulances airborne."

ITEC was recently appointed ‘official document technology supplier’ to the Sahara Force India Formula 1™ team.

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