How to Guarantee You Get the Best From Cloud-Based Comms

Gary Tozer, September 24, 2019

You're going places and your tech should too. With employees now demanding BYOD and remote working, here's how you can get the best out of your cloud-based comms

Curious about cloud-based comms? You’re not alone. 

The cloud-based communications market is set to rise to £132bn in 2020, from £40bn back in 2013. 

In other words: cloud communications is the future. And rising numbers of successful companies are switching on to the fact that utilising the internet for better business comms is a no-brainer. 

Cloud-Based Benefits

Cloud-based comms is booming because it boosts productivity, inspires collaboration, increases happiness amongst staff and is more reliable and efficient than its outdated alternatives.

And it’s not just us saying it. Mitel, a world leader in unified communications who we are proud to be partnered with, has done the research and reached the same conclusions

However, moving over to cloud-based comms isn’t just a box ticking exercise. 

For cloud-based communications to really transform businesses, there are some important factors to consider…

Truly Unified Comms

Not all cloud-based comms solutions are created equal. 

As the experts at Mitel advise in their report, Cloud Communications and The Modern Workplace: ‘Watch out for cloud-based communications solutions that aren’t really unified, but are instead just a collection of different platforms that all have their own hardware and software requirements and unique management tools.

‘To maximize IT productivity and minimise administrative costs, you want a solution that makes it possible to manage all communication and collaboration capabilities from a single interface.’

Seamless, Flexible Integration

To guarantee you’re getting the best from cloud-based comms, you need support from a specialist provider with the experience and expertise to apply the latest tech as part of a bespoke unified communications service.

This will ensure that your cloud-based business communications solution can integrate seamlessly into your existing business today – and be flexible enough to grow and change as your company does over the next five, 10 or 20 years. 

Hassle Free Transition

For some companies, just the thought of moving phone systems and potential downtime is reason in itself to delay the switch to cloud-based comms. It doesn’t have to be that way. 

At ITEC, our cloud-based comms clients get their number ported as standard and our team of Engineers come up with clever solutions to guarantee that your transition doesn’t mean downtime that loses you money – even if that means migrating out of hours.

Ongoing Support

Cloud-based comms is complex. An ‘install and run’ approach simply won’t do. Your organisation deserves the best support around, from an army of experts available remotely and on-site, 12 hours a day, seven days a week. 

However, although ongoing support is essential to get the best from cloud-based comms, so is upskilling your staff. ITEC invests the time needed to train staff on everything from switching from voice calls to instant messaging to sharing an idea or document on the move – all as part of our cloud-based comms service.


If you're ready to embrace cloud communications, contact your local ITEC Account Management Team today here

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