3 Examples of Successful IT Support to Inspire You

Gary Tozer, June 24, 2019

Unsure about who to chose as your Managed IT Service Provider? Read the following Customer Stories and find out why ITEC gives you the ultimate IT Support...

From staying up to speed with the latest tech and offering protection against cyber-crime to saving you money and improving the efficiency of your team, outsourcing your IT support to a Managed IT provider brings a whole host of benefits.

At ITEC, we offer bespoke Managed IT solutions that set us apart from the rest. Our decades of experience and the expertise of our friendly team helps businesses like your to grow, thrive and be prepared for anything.

But sometimes it’s best to show rather than tell, and we’re proud to have a wealth of customer stories that demonstrate the transformative impact of our Managed IT support.

Here’s a handy run down of our top three Managed IT success stories:

Burts Chips

Burts chips middle

Burts Chips is a Devon-based premium snack company, famous for its delicious range of hand-cooked crisps that have won countless awards. Since launching in 1995, the company has grown significantly and now has 300 staff across two locations and a turnover of £52 million.

They hired ITEC to digitally transform Burts with Managed IT that would help the company achieve its mission and free up key staff, who were previously spending significant portions of their day tackling tech issues, to get back to what they do best.

Upgrading the ‘plumbing’ of the IT, including moving the company’s servers into ITEC’s data centre and establishing a Citrix virtual desktop infrastructure was an intial priority. Later, a major server upgrade got underway and several projects have been carried out, including migrating every team member to Office365.

This has been achieved with a bespoke, future-proof Managed IT plan from ITEC and having two ITEC Engineers on-site at Burts full-time, five days a week, for face-to-face IT support backed up by an army of IT experts available on the phone.

We need an IT partner we can really trust – and we have found that in ITEC."

Mike Cosby, Finance Director at Burts

Read the complete Managed IT customer story about Burts Chips here.

Bristol Sport

Bristol Sport Bottom

Bristol Sport was formed with a single goal in mind: to promote sport in Bristol and beyond.  The organisation oversees the business, commercial and operational interests of its affiliated clubs, including Bristol City FC.

With a new 27,000 capacity stadium opened in 2015, Bristol Sport needed a tech partner that could go above and beyond to tick every box. A consolidated approach to Managed IT at every site was needed, alongside an expert team dedicated to developing new projects like apps for sports fans

The capability to offer complete IT support at every level and to handle IT issues outside of the standard 9 to 5 at no extra cost were essential requirements and ITEC have delivered, providing comprehensive, bespoke support 24 hours a day, seven days a week, 365 days a year, within its standard terms.

ITEC’s proactive and reactive approach to Managed IT has resulted in boosted connectivity, better server security and improved efficiency. Two on-site, full-time staff, plus a further team of experts at ITEC HQ, has meant projects have been delivered without compromising ‘business as usual’.

ITEC’s service goes so far beyond a classic IT support service and they have been instrumental in helping us succeed."

Mike Bohndiek, Group Technology Lead at Bristol Sport

Read the complete Managed IT customer story about Bristol Sport here.

Maen Karne

Maen Karne Middle image

Maen Karne are the South West’s leading independent supplier of bagged and loose aggregate, environmental services, and concrete products for commercial and domestic customers with 150 staff across seven locations.

ITEC was brought in to completely overhaul the existing IT system and oversee an IT transformation that would improve the efficiency of staff, boost the security of document handling and bring Maen Karne into the digital age.

This included installing brand new servers, creating innovative solutions to improve connectivity in areas of poor WiFi and a new M-Files system for finding, sharing and securely storing documents. It has also included protection and response to malware attacks. Complete IT training for all staff to enable them to embrace the digital changes was all part of the Managed IT package for Maen Karne.

I always feel that what ITEC offers us is what they would do if it was their own business."

Ross Facey, Director at Maen Karne

Read the complete Managed IT customer story about Maen Karne here.


Looking for IT support you can trust? Find out more about Managed IT for your business and get in touch with the ITEC team in your area today.  


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