Open Vacancies

To deliver extraordinary service we need extraordinary people. If you are outstanding at what you do and interested in our job opportunities at ITEC, please apply here.

Current open positions:


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Project Manager

Details

Location: Bristol

Full time

Purpose of the Job

Project Managers play an integral role in providing a high-quality service delivery to our customers and is responsible for developing and managing technology projects and their cost and time.

The primary function of the role is to manage the supply only and commodity-based project types where assigned, and to work with the Senior Project Manager to deliver any assigned Infrastructure Projects.  This will include but not limited to processing of all sales/project packs when submitted, the procurement of hardware/software, resource planning, stock control, financials and all customer communications through the life a project.

The individual should be comfortable liaising with customers over the phone or email; possess a

familiarity of ITEC clients and the ability to access all relevant project tools and information as required.

The ability to work with ConnectWise and to follow defined process and contribute to continual service improvement.

Main duties of the Jobholder

  • Respond to client requests within defined targets
  • Planning and delivery of defined project types
  • Management of assigned resources, time and budgets
  • Manage issues through the lifecycle of a project into BAU
  • Monitor and report on the project progress
  • Present to stakeholders reports on progress as well as problems and solutions
  • Implement and manage change when necessary to meet project outputs
  • Build rapport with all new and existing clients to develop positive working relationships
  • Co-operation to promote the development of the project team and the success of the company as a whole

Working Relationships and Contact

Key working relationships include: –

  • Senior Project Manager
  • Sales Order Processing Manager
  • Senior Technical Analysts
  • Service Desk Manager (Central) and Service Desk Manager (Southern)
  • Service Desk Team Leaders
  • Account Managers and Account Directors
  • Pre-Sales Consultants
  • Customer contacts
  • HR Department

General Responsibilities

  • To support your colleagues, wherever practicable, to ensure they meet their objectives
  • To support the Board of Directors and Management Team in delivering change that benefits the business as a whole
  • To adhere to ITEC’s Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible.
  • To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
  • To work in accordance with the Data Protection Act and to ensure that all new systems are reported to your Data Protection Controller.
  • To undertake such other duties as may be reasonably expected.
  • To provide a healthy and comfortable working environment, smoking is prohibited throughout the company’s premises, except in specially designated areas.
  • To work in accordance with our ISO27001 Information Security policies and procedures
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PDI and Installation Technician

Details

Location: Wimborne

Full Time

Purpose of the Job

To provide our clients with a class leading Technical Installation, Moves and Changes service for new and existing hardware products.

Main duties of the Jobholder

To carry out Hardware PDI, machine deliveries and installations, machine relocations and machine collections in a timely and professional manner – including: –

– PDI of new hardware in careful adherence to the PDI instructions issued

– careful and safe loading of the company vans

– responsible driving of the company vans

– physically locating the new machines on the customer premises

– safe and considered use of appropriate lifting equipment to complete the installation / removal

– removal of incumbent devices as required and the salvage of all possible toners and consumables from customer site

– IT installation of devices, training and support.

– removal of all packaging and waste and ensuring the customer premises are left clean and tidy

– to treat the customer with courtesy and politeness at all times and appear positive and helpful in all situations

To assist in the workshop with assembling, moving, picking or cleaning machines

To ensure all paperwork is properly completed, signed and returned as appropriate.

To assist the Service Delivery Manager with all other tasks he may reasonably require fulfilling the objectives of the team.

Working Relationships and Contact

Key working relationships include: –

Sales Order Processing – so that installation work is well planned both internally and with the customer and the reverse logistics elements are clearly understood

IT – so that network connectivity, software installs and user training appears to the customer to be “joined up” with the physical install process

Warehouse – so that the machines are available and ready for preparation and despatch as required

Service – work closely with Service Manager to ensure all aspects of job are completed satisfactory.

Personnel – ensuring you complete holiday forms, expenses and mileage records promptly and accurately and keep yourself abreast of all company policies and guidelines

Dimensions

ITEC is an ambitious business that wishes to grow its annual revenue over the next 5 years from £40,000,000 to £60,000,000 and beyond.

The ITEC SOP and Installations Team is responsible for the delivery of over £20 million of hardware each year.

The installation of new equipment is the first touch point for a customer, having taken the decision to invest their money in ITEC’s products and services.  If this first experience is a great one, it establishes trust between the Customer and ITEC and ultimately encourages the client to spend more money with us on other technologies and solutions.

This is critical to our growth ambitions.

General responsibilities

  • To support your colleagues, wherever practicable, to ensure they meet their objectives
  • To support the Board of Directors and Management Team in delivering change that benefits the business as a whole
  • To adhere to ITEC’s Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible.
  • To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
  • To work in accordance with the latest GDPR regulations and to ensure that all new systems and any issues are reported to your Data Protection Controller.
  • To undertake such other duties as may be reasonably expected.
  • To provide a healthy and comfortable working environment, smoking is prohibited throughout the Company’s premises, except in specially designated outside areas.
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IT Infrastructure Technical Specialist

Details

Location: Plymouth, Bristol or Wimborne

Salary: Up to 45k + benefits

Full Time

Purpose of the Job  

To provide our Customers with a first-class post-sales experience when investing with us in IT Infrastructure and IT Managed Services.

You will be the lead support resource for some of our most prestigious clients – designing system monitoring and reporting systems, planning pro-active maintenance schedules and acting as the point of 3rd Line escalation in the event that the Help Desk Team is unable to quickly resolve a fault.

You will provide the client with an infrastructure improvement and development road map and provide technical representation in quarterly client review meetings.

Main Duties of the Jobholder

To design, implement and monitor the service performance activities for your nominated client cluster:

  • Setting out the scheduled maintenance plan for the IT Support Technicians
  • Reviewing closed tickets
  • Directly resolving escalated tickets
  • Designing, implementing and refining the support processes
  • Reviewing the skill sets of the Support Team and coaching improvements where necessary
  • Planning workloads
  • Assessing performance
  • Preparing technical client review reports
  • Preparing technology road map recommendations
  • Preparing service performance SLA reports

Working Relationships and Contact

Key working relationships include:

Account Directors and Account Managers – to ensure that they are aware of any significant service performance issues within the clients you are responsible for

Help Desk Manager – to ensure that the 1st and 2nd line technicians are focussed on delivering services to your clients within the set SLAs

Senior Technical Analysts – to implement planned improvements and upgrades

General Responsibilities

  • To support your colleagues, wherever practicable, to ensure they meet their objectives
  • To support the Board of Directors and Management Team in delivering change that benefits the business as a whole
  • To adhere to ITEC’s Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible
  • To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives
  • To work in accordance with the latest GDPR regulations and to ensure that all new systems are reported to your Data Protection Controller
  • To undertake such other duties as may be reasonably expected
  • To provide a healthy and comfortable working environment, smoking is prohibited throughout the company’s premises, and is only allowed in specially designated outside areas
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IT Senior Technical Analyst

Details

Location: Bristol

Salary: Up to 50k + benefits

Full Time

 

Purpose of the Job

To provide our Customers with a class-leading technical installation experience- from scoping and planning through to implementation, execution and documentation.  

A successful IT project requires detailed preparation, a thorough understanding of risks, caveats and assumptions and technical excellence in its execution.  

Superb Client communication throughout the project breeds confidence and trust.

 

Main Duties of the Jobholder

  • Carry out detailed scoping and review all statements of works and modify where necessary to ensure they are fit for purpose
  • Attend and often lead project kick-off meetings with the client
  • Review and amend the project plan to ensure it is fit for purpose
  • Allocate key tasks and roles to junior members of the implementation team
  • Carry out technical implementations including server, network and application deployments, working alone or as part of a team both remotely and at client sites
  • Create all post-implementation documentation for handover to the Business as Usual Support Team
  • Attend and lead client satisfaction post-project sign off meetings
  • Make detailed recommendations for continual service improvement and client specific technology road map recommendations at the end of each project
  • Attend regular professional training courses (external and internal) to ensure your skill-set remains modern and relevant

 

Working Relationships and Contact  

Key working relationships include:

Technical Pre-Sales – so you can properly interpret and add value to each new project win before commencing the implementation process

Project Management – so you can co-ordinate all hardware and resources necessary for a successful project execution

IT Installation Technicians – so you can lead and inspire them on each project Help Desk Managers – so you can hand completed projects over to Business as Usual in a smooth and efficient manner

General Responsibilities

  • To support your colleagues, wherever practicable, to ensure they meet their objectives
  • To support the Board of Directors and Management Team in delivering change that benefits the business as a whole
  • To adhere to ITEC’s Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible
  • To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives
  • To work in accordance with the latest GDPR regulations and to ensure that all new systems are reported to your Data Protection Controller
  • To undertake such other duties as may be reasonably expected.
  • To provide a healthy and comfortable working environment, smoking is prohibited throughout the company’s premises, and is only allowed in specially designated outside areas
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IT Technical Pre-Sales Consultant

Details

Location: Bristol

Salary: Up to 30k + benefits + OTE 45k+

Full Time

Purpose of the Job

To persuade our existing customers to invest with us in other product categories and to convince new customers to choose us as their technology partner of the future.

Working in a designated geographical area alongside an Account Director and Account Manager for that region, you will be the subject matter expert that presents compelling technical propositions to the client and build trust and confidence in our ability to deliver and support technology to their organisation.

Growth through new business and capturing more wallet share within the existing client base is your drive and purpose.

Main Duties of the Jobholder

To attend and conduct:

  • Technical account review meetings with existing clients
  • Product demonstrations
  • Technical sales proposals and presentations
  • Business shows and events
  • Technical handover meetings to the Project Teams once a project is won

To prepare:

  • Technology road map plans for our existing clients
  • New product launches
  • Technology seminars and webinars
  • To learn:
  • New technologies and feature changes and enhancements to existing technologies

Keeping up to date with and demonstrating knowledge and passion for our technology suite is essential.

Working Relationships and Contact

Key working relationships include:

Marketing – to ensure you are up to date with the full product set and all features and benefits and vertical market messaging

Support Teams – to ensure that your clients are receiving the best possible service and that escalated support issues are being well handled and communicated

Project Teams – to ensure that when you win new projects, they are beautifully delivered and executed

General Responsibilities

  • To support your colleagues, wherever practicable, to ensure they meet their objectives 
  • To support the Board of Directors and Management Team in delivering change that benefits the business as a whole 
  • To adhere to ITEC’s Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible
  • To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives 
  • To work in accordance with the latest GDPR regulations and to ensure that all new systems are reported to your Data Protection Controller
  • To undertake such other duties as may be reasonably expected
  • To provide a healthy and comfortable working environment, smoking is prohibited throughout the company’s premises, and is only allowed in specially designated outside areas
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Unified Communications Installation Technician

Details

Location: Plymouth, Bristol, Exeter and Wimborne

Salary: Up to 40k + benefits

Full Time

Purpose of the Job  

To provide our Customers with a first-class post-sales experience when investing with us in Unified Communications solutions.

You will be the lead installation technician on new telephone system installation projects – responsible for planning, configuring and programming systems and ensuring a smooth transition to the new system, user training and customer satisfaction sign-off.

Main Duties of the Jobholder

  • To directly manage the UC Implementation Projects and the On-Site deployment Team
  • Attending and documenting handover meetings with the Account Directors / Pre-Sales Team
  • Attending and documenting Scoping meetings and Project Kick-Off meetings with the client
  • Planning all elements of the system installation – including number porting
  • Pre-configuration of the “instance” (if UCaaS) or the “system box” (if on-premise)
  • Arranging and configuring SIP trunks
  • Pre-configuration of handsets
  • Physical delivery and implementation (leading the team on site)
  • End user training (leading the team on site)
  • Full system documentation
  • Customer satisfaction sign off and hand-over to BAU support team

Working Relationships and Contact

Key working relationships include:

Unified Comms Technical Pre-Sales – to ensure a smooth handover from pre-sales to project implementation

Help Desk Managers – to ensure a smooth handover from installation projects to BAU support

Account Directors and Account Managers – to ensure the Solutions implementation plan is clearly communicated to them when their customers are involved and that you work with the Account Managers when managing client expectations

General Responsibilities

  • To support your colleagues, wherever practicable, to ensure they meet their objectives
  • To support the Board of Directors and Management Team in delivering change that benefits the business as a whole
  • To adhere to ITEC’s Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible
  • To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives
  • To work in accordance with the latest GDPR regulations and to ensure that all new systems are reported to your Data Protection Controller
  • To undertake such other duties as may be reasonably expected
  • To provide a healthy and comfortable working environment, smoking is prohibited throughout the company’s premises, and is only allowed in specially designated outside areas
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Senior IT Consultant

Details

Locations: Plymouth and Bristol

Salary: Up to 45k + benefits

Full Time

Purpose of the Job

To conduct detailed forensic reviews of existing IT Infrastructure within prospect customer organisations and architect compelling new solutions that will deliver a more robust, secure and functional operating environment.

  Main duties of the Jobholder 

  • Conducting detailed forensic reviews of existing IT Infrastructure environments and the operating systems that depend upon that infrastructure
  • Writing detailed infrastructure review reports
  • Presenting infrastructure review reports internally and to prospect customers
  • Architecting new infrastructure proposals
  • Preparing detailed bill of materials to support new infrastructure proposals
  • Preparing detailed scope of works
  • Preparing comprehensive caveats and assumptions to support the scope of works and professional services requirements
  • Liaising with the projects team to hand-over from bid to projects

Working Relationships and Contact

Key working relationships include: –

Account Directors and Account Managers – to understand and clearly communicate client requirements, threats and opportunities

Project Teams – to ensure they fully understand the client requirements when commencing the infrastructure build and delivery phase

General responsibilities

  • To support your colleagues, wherever practicable, to ensure they meet their objectives
  • To support the Board of Directors and Management Team in delivering change that benefits the business as a whole
  • To adhere to ITEC’s Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible
  • To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
  • To work in accordance with the latest GDPR regulations and to ensure that all new systems are reported to your Data Protection Controller
  • To undertake such other duties as may be reasonably expected
  • To provide a healthy and comfortable working environment, smoking is prohibited throughout the company’s premises, and is only allowed in specially designated outside areas

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IT Support Technician

Details

Location: Plymouth, Bristol and Wimborne

Salary: Up to 25k + benefits

Full Time

Purpose of the Job

To provide our Customers with a first-class post-sales experience when choosing us as their IT Managed Services partner.

Resolving IT Issues pro-actively and reactively on customers’ core infrastructure and end-user devices.

  Main Duties of the Jobholder

  • To review proactive monitoring alerts, resolve issues and close relevant tickets
  • To log customer-raised reactive IT Fault Tickets
  • To resolve IT Fault Tickets quickly and effectively
  • To communicate clearly and effectively with end user customers to reassure them that their ticket is being dealt with and then again when it is resolved
  • To quickly escalate tickets to 2nd line and 3rd line support if the issue is critical or beyond your skill-set or experience
  • To attend regular training and development sessions run both internally and with external providers

Working Relationships and Contact

Key working relationships include: –

2nd and 3rd line Technical Team and Technical Specialists – so escalated tickets are prioritised and resolved

Account Directors and Account Managers – so they are aware of any critical or recurring issues affecting their customers

General Responsibilities

  • To support your colleagues, wherever practicable, to ensure they meet their objectives
  • To support the Board of Directors and Management Team in delivering change that benefits the business as a whole
  • To adhere to ITEC’s Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible
  • To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
  • To work in accordance with the latest GDPR regulations and to ensure that all new systems are reported to your Data Protection Controller
  • To undertake such other duties as may be reasonably expected.
  • To provide a healthy and comfortable working environment, smoking is prohibited throughout the company’s premises, and is only allowed in specially designated outside areas

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Senior IT Support Technician

Details 

Location: Plymouth, Bristol or Wimborne

Salary: 35k + company car + benefits

Full Time

Purpose of the Job  

To provide our Customers with a first-class post-sales experience when choosing us as their IT Managed Services partner.  

Resolving IT Issues pro-actively and reactively on customers’ core infrastructure and end-user devices and making on-going improvements and enhancements to the customer IT environment.

  Main duties of the Jobholder  

To resolve IT Fault Tickets quickly and effectively when escalated to you by the 1st Line Team.

  • To communicate clearly and effectively with end user customers to reassure them that their ticket is being dealt with and then again when it is resolved
  • To quickly escalate tickets to 3rd line support or relevant technical specialists if the issue is critical or beyond your skill-set or experience
  • To attend regular training and development sessions run both internally and with external providers
  • To attend Customer sites to carry out system improvements, user education and training
  • To carry out scheduled maintenance procedures on customer infrastructure

Working Relationships and Contact  

Key working relationships include:

3rd line Technical Team and Technical Specialists – so escalated tickets are prioritised and resolved

Account Directors and Account Managers – so they are aware of any critical or recurring issues affecting their customers

General Responsibilities  

To support your colleagues, wherever practicable, to ensure they meet their objectives 

• To support the Board of Directors and Management Team in delivering change that benefits the business as a whole 

• To adhere to ITEC’s Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible

• To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives

• To work in accordance with the latest GDPR regulations and to ensure that all new systems are reported to your Data Protection Controller

• To undertake such other duties as may be reasonably expected

• To provide a healthy and comfortable working environment, smoking is prohibited throughout the company’s premises, and is only allowed in specially designated outside areas

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