IT Support

We offer flexible IT Support Services that align with the way your organisation works. With different levels of support delivered onsite, remotely or online to meet complex or diverse requirements. We have the expertise to support your infrastructure and provide ongoing IT assistance to your employees.

Benefits to Our Customers

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Flexible Payment

Our flexible payment options allow you to pay as you go or via a fixed monthly fee or in pre-paid blocks of support hours.

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Your Response Times

Our IT Support is backed with Service Level Agreements that are bespoke to your needs, because no two organisations are the same.

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24/7 Support

The typical 9-5 office is no longer in line with the majority of organisations today, that’s why we offer 24/7 support through our UK-based helpdesk

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Proactive Monitoring

We’ll constantly fine tune your infrastructure to increase performance, and remove risks of failure and downtime.

Help Desk

Support Helpdesk

Our support teams are just a phone call or email away when your users need issues resolved quickly. From servers to third-party software, we support all aspects of your IT infrastructure and issues can be logged 24/7 using our online ticketing system.

System Maintenance

System Maintenance Support

Keeping your IT systems up and running at optimal performance can take significant time and resources in ongoing maintenance and support.

We’re here to not only support your business needs but to also support your technical team. Our technical staff will act as an extension of your team, proactively working to maintain, update and improve your infrastructure while freeing up your team to focus on other activities.

Support Packages

System Maintenance Packages

From installation and configuration through to ongoing maintenance and monitoring, our teams have been delivering maintenance packages to organisations of all sizes across all industries for over a decade.

Our packages include:

  • Servers
  • Shared storage (SAN)
  • Switches
  • Firewalls and Routers
  • End-user Devices such as Desktops, Laptops and Thin Clients
  • Maintaining and Managing Backups
Support Levels

Levels of Support

Whether you’re an organisation that needs a helping hand only when issues arise, or a fully-managed maintenance package, we can offer you a solution that’s right for you.

Monitoring

Proactive Monitoring

Proactive monitoring of your IT systems and applications take place round the clock to prevent issues from arising. Scheduled maintenance takes place outside of your core work hours to minimise disruption.



Need more information?

We’re just a phone call or email away – get in touch today!

Contact Itec Group UK

Get in touch with Itec Group UK