Case Study

Ultra-flexible Managed Print for national estate agent

Overview

The Leaders Romans Group represents one of the largest independent residential property groups in the UK, specialising in lettings, sales, buy-to-let and investment finance. Since early 2017, ITEC has provided this dynamic, highly acquisitive group with ultra-flexible Managed Print services, backed up by ITEC’s 777 Support.


The Customer

Backed by Bowmark Capital LLP, the Leaders Romans Group has annual revenues of over £100 million and more than 140 branches across the UK. In 2016 Leaders (with 120 branches) and Romans (with 27) joined forces and raced up the league table of largest agencies.

The Challenge

Both firms were already highly acquisitive in their own right, accelerating growth by adding quality lettings and estate agency businesses to the roster. A core business skill is making the acquisition process as smooth and friction-free as possible, minimising the disruption to clients and staff.

At the same time, acquisition brings complications and challenges. For example, branches have different printers on a range of contractual terms – leading to inconsistency, inefficiency, and waste.

 

The Solution

Determined to put in place a more effective solution, in late 2016 the Group went out to tender for its Managed Print service. A range of manufacturers and resellers responded to a brief that focused on a cost-effective route to taking control of an ever-expanding printer fleet.

The contract was awarded to ITEC and the engagement began with a major replacement project that delivered 96 new machines to branches nationwide in the space of a couple of months. This demanded stringent project management as, drawing on ITEC’s engineering resource, Romans and Leaders set out to standardise its printer fleet at high speed.

A disparate range of printer contracts have now been consolidated into one global contract with ITEC that is easier and simpler to manage.

In the words of Chief Operating Officer Peter Loverdos: “The ITEC approach showed creativity and innovation. The team showed an understanding of our needs with a solution that is tailored to our business model.”

Quality of equipment is critical to estate agents. A customer walking into a branch expects an instant print-out of property details with high colour coverage. ITEC has been able to extend the company’s commitment to quality printing while significantly lowering the click cost.

A key part of the ITEC solution is its 777 Support service that provides support from 7am to 7pm, seven days a week. In the estate agency world, Saturdays and Sundays are the busiest days, and ITEC’s support ensures the maximum uptime for the business.

Smarter Working

ITEC's Managed Print expertise and 777 Support have helped us raise the quality of our printing capabilities and lower the cost, while consolidating everything into one easy to manage contract.

Agility

Our strategy is to be ready to invest in more companies in order to expand our growing branch network even further. ITEC has helped us ensure our printing resource stays in steps with our goals.